Program Manager, Central RME

Amazon Inc.; Nashville (TN); Hybrid; USD 67,000 - 117,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Maternity and Parental Leave

Paid Time Off (PTO)

401(k) Plan

Job summary

Amazon.com Services LLC in Nashville, TN is seeking a Program Manager within the Reliability, Maintenance & Engineering (RME) organization to drive cross-functional programs that optimize capacity and network performance.

You will partner with RME and Ops teams, develop standard work, build capacity models, and present data-driven recommendations to leadership to achieve measurable improvements and operational excellence.

Qualifications

• 3+ years of program or project management experience.
• 3+ years defining and implementing process improvements using data and metrics.
• Advanced Excel (Pivot Tables, VLOOKUP) and SQL skills.
• Experience using data and metrics to drive improvements.
• Experience working cross functionally with tech and non-tech teams.

Responsibilities

• Drive cross-functional programs, projects, and initiatives impacting operations; develop solutions with RME, non-RME, and Ops stakeholders.
• Partner with stakeholders to conduct root cause analysis, remove barriers, and deliver continuous improvements across the network.
• Maintain and update capacity models with data inputs, methodology docs, and validation.
• Use analytics for data-driven decisions; monitor performance and escalate issues.
• Create and maintain program artifacts including BRDs, initiative plans, and status reports.
• Implement standard work practices that improve key metrics and share standards across sites.
• Communicate program status, risks, and outcomes with data-backed recommendations.
• Remove operational barriers through hands-on problem-solving for immediate results.
• Foster a culture of operational excellence, innovation, and continuous improvement.

Skills

Program management

Process improvement

Excel advanced

SQL

Cross-functional collaboration

Tools

SQL

Job description

Job ID: 10565428 | Amazon.com Services LLC

Amazon's Reliability, Maintenance & Engineering (RME) team ensures that our global fulfillment and operations networks run safely, efficiently, and at peak performance. A Program Manager in Central RME will drive initiatives that optimize operational capacity, enhance network performance, and deliver measurable improvements. This role focuses on program execution, addressing operational barriers, implementing standard work practices, and collaborating with RME, non-RME stakeholders, and Operations teams.

Key job responsibilities

• Drive cross-functional programs, projects, and initiatives impacting operations; develop solutions collaboratively with RME, non-RME, and Ops stakeholders.
• Partner with RME, non-RME, and Ops stakeholders to conduct root cause analysis, eliminate operational barriers, and deliver continuous improvement initiatives across the network.
• Maintain and update capacity models including data inputs, methodology documentation, and output validation to support capacity utilization goals.
• Use analytics for data-driven decision-making; monitor performance and escalate issues requiring corrective actions.
• Create and maintain program artifacts including business requirement documents, initiative plans, and status reports.
• Implement standard work practices that improve key business metrics and translate lessons into standards across assigned sites or programs.
• Communicate program status, risks, and outcomes to stakeholders and management; inform decision-making through clear narratives and data-backed recommendations.
• Remove operational barriers through hands-on problem-solving to deliver immediate results.
• As a Program Manager, contribute to a culture of operational excellence, innovation, and continuous improvement.

A day in the life

Amazon Benefits:

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

Basic Qualifications

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

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