Program Manager, Central RME

Amazon Inc.; Tennessee; On-site; USD 67,000 - 117,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) matching

Paid time off

Parental leave

RSUs

Job summary

Amazon.com Services LLC is seeking a Program Manager within Reliability, Maintenance & Engineering (RME) to drive cross-functional programs, optimize capacity, and deliver measurable improvements across the network.

You will collaborate with RME, non-RME, and Ops stakeholders, maintain capacity models, and translate metrics into standard work while communicating risks and outcomes to leadership.

Qualifications

• 3+ years of program or project management experience.
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience.
• Knowledge of Excel (Pivot Tables, VLookup) at an advanced level and SQL.
• Experience using data and metrics to determine and drive improvements.
• Experience working cross functionally with tech and non-tech teams.

Responsibilities

• Drive cross-functional programs, projects, and initiatives impacting operations; develop solutions collaboratively with RME, non-RME, and Ops stakeholders.
• Partner with RME, non-RME, and Ops stakeholders to conduct root cause analysis, eliminate operational barriers, and deliver continuous improvement initiatives across the network.
• Maintain and update capacity models including data inputs, methodology documentation, and output validation to support capacity utilization goals.
• Use analytics for data-driven decision-making; monitor performance and escal…
• Create and maintain program artifacts including business requirement documents, initiative plans, and status reports.
• Implement standard work practices that improve key business metrics and translate lessons into standards across assigned sites or programs.
• Communicate program status, risks, and outcomes to stakeholders and management; inform decision-making through clear narratives and data-backed recommendations.
• Remove operational barriers through hands‑on problem‑solving to deliver immediate results.
• As a Program Manager, contribute to a culture of operational excellence, innovation, and continuous improvement.

Skills

Program management

Process improvement

Excel advanced

SQL

Cross-functional teamwork

Data-driven decisions

Tools

Excel

SQL

Job description

Job ID: 10565429 | Amazon.com Services LLC

Amazon's Reliability, Maintenance & Engineering (RME) team ensures that our global fulfillment and operation networks run safely, efficiently, and at peak performance. A Program Manager in Central RME will drive initiatives that optimize operational capacity, enhance network performance, and deliver measurable improvements. This role focuses on program execution, addressing operational barriers, implementing standard work practices, and collaborating with RME, non-RME stakeholders, and Operations teams.

Key Job Responsibilities

• Drive cross-functional programs, projects, and initiatives impacting operations; develop solutions collaboratively with RME, non-RME, and Ops stakeholders.
• Partner with RME, non-RME, and Ops stakeholders to conduct root cause analysis, eliminate operational barriers, and deliver continuous improvement initiatives across the network.
• Maintain and update capacity models including data inputs, methodology documentation, and output validation to support capacity utilization goals.
• Use analytics for data-driven decision-making; monitor performance and escal…
• Create and maintain program artifacts including business requirement documents, initiative plans, and status reports.
• Implement standard work practices that improve key business metrics and translate lessons into standards across assigned sites or programs.
• Communicate program status, risks, and outcomes to stakeholders and management; inform decision-making through clear narratives and data-backed recommendations.
• Remove operational barriers through hands‑on problem‑solving to deliver immediate results.
• As a Program Manager, contribute to a culture of operational excellence, innovation, and continuous improvement.

A day in the life

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

Basic Qualifications

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

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