Program Manager, Academic Records & Transcripts (Hybrid)

Drexel University; Pennsylvania; Hybrid; USD 52,000 - 79,000; Full time

Job summary

The Program Manager for Academic Records oversees processing of transcripts, enrollment/degree verification, and student record updates within Drexel University’s Office of the University Registrar. This hybrid role reports to the Associate Registrar and ensures FERPA compliance and data integrity across records operations.

The position coordinates record changes, develops efficient processes, trains staff, and provides customer service to academic departments and students in a collaborative

Qualifications

• Minimum of HS Diploma or GED.
• Minimum of 1 year of experience working in a Registrar’s Office or Student Services Office.
• Excellent organizational and planning skills.
• Experience using report-generation tools, such as Office 365.
• Ability to work independently and collaboratively under minimal supervision.
• Strong customer service skills.
• Strong analytical and problem-solving skills.

Responsibilities

• Coordinates and processes all student record updates (e.g., change of curriculum and status, withdrawal, leave of absence and all other updates to the academic record).
• Oversees production and maintenance of student transcripts and student academic records.
• Maintains the electronic filing functions of the Office of the University Registrar.
• Manages the University Registrar operational email accounts.
• Ensures data integrity in systems and scrutinizes business practices for academic records.
• Provides total support for adherence to policies and procedures laid forth by FERPA.
• Provides backup for Assistant Registrar for Academic Records and collaborates with the Sr. Associate Registrar and Associate Registrars.
• Works closely with Drexel Central to answer questions related to grading, transcripts, and academic records.
• Assists with training in all areas of academic records.
• Provides customer service to all administrative areas related to academic records.
• Follows the operations calendar for the Office of the University Registrar.
• Performs other duties as assigned.

Skills

Organizational skills

Report generation

Independent worker

Customer service

Analytical skills

Education

HS Diploma

Associate's Degree

Tools

Office 365

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Job description

The Program Manager for Academic Records oversees processing of transcripts, enrollment/degree verification, and student record updates within Drexel University’s Office of the University Registrar. This hybrid role reports to the Associate Registrar and ensures FERPA compliance and data integrity across records operations.

The position coordinates record changes, develops efficient processes, trains staff, and provides customer service to academic departments and students in a collaborative