Records & Student Services Specialist

Zymtronix Catalytic Systems Inc; City of Ithaca (NY); Hybrid; USD 74.758.000 - 86.880.000; Vollzeit

Benefits dieser Stelle

Hybrid work arrangement

Comprehensive benefits package

Zusammenfassung

Cornell University’s Office of the University Registrar is seeking an Academic Records and Student Services Associate to support students, alumni, faculty, and staff through transcripts, enrollment verification, and confidential records management. The role combines front desk service with operations, requiring attention to accuracy, knowledge of transcript policies, and proficiency with student information systems (PeopleSoft Campus Solutions).

Hybrid on-campus 4 days/week, remote 1 day.

Qualifikationen

• Associate's degree with at least 2 years of experience, or equivalent combination of education and experience in a higher education student service office.
• Experience in use of student information systems (such as PeopleSoft Campus Solutions).
• Experience serving as a customer service representative or other similar position.
• Experience handling sensitive and confidential data.
• Proficiency in the Box, Microsoft Office suite, and Google Workspace.
• NYS Notary license or ability to obtain license within 6 months.

Aufgaben

• Serve as a primary point of contact at the Office of the University Registrar customer service desk.
• Deliver exceptional service to students, alumni, faculty, staff, and external stakeholders.
• Respond to inquiries by phone, email, and in person, resolving questions and directing customers to appropriate resources when needed.
• Utilize a ticketing system to address inquiries in a timely and professional manner.
• Support and guide student employees in customer service operations.
• Maintain and update student biographical and demographic records with a high degree of accuracy.
• Process transcript requests and provide support for transcript ordering and delivery issues.

Kenntnisse

Customer service

Attention to detail

Communication

Ausbildung

Associate's degree

Tools

PeopleSoft Campus Solutions

Box

Microsoft Office

Google Workspace

Jobbeschreibung

Cornell University’s Office of the University Registrar is seeking an Academic Records and Student Services Associate to support students, alumni, faculty, and staff through transcripts, enrollment verification, and confidential records management. The role combines front desk service with operations, requiring attention to accuracy, knowledge of transcript policies, and proficiency with student information systems (PeopleSoft Campus Solutions).

Hybrid on-campus 4 days/week, remote 1 day.