Program Manager, Academic Records

Drexel University; Philadelphia (Philadelphia County); Hybrid; USD 52,000 - 79,000; Full time

Job summary

Drexel University in Philadelphia is seeking a Program Manager for Academic Records to serve as the primary contact for processing all academic records within the Office of the University Registrar. This hybrid role involves handling transcripts, enrollment/degree verification, FERPA compliance, and student record updates.

The position requires collaboration with multiple departments, data integrity oversight, and training support across academic records functions.

Qualifications

• HS diploma or GED is required.
• At least 1 year of experience in a Registrar's Office or Student Services office.
• Excellent organizational and planning skills.
• Experience using report-generation tools such as Office 365.
• Ability to work independently and collaboratively under minimal supervision.
• Strong customer service skills.
• Strong analytical and problem-solving skills.

Responsibilities

• Coordinate and process all student record updates (e.g., change of curriculum and status, withdrawal, leave of absence and all other updates to the academic record).
• Help develop business processes and solutions with respect to academic records to eliminate error and redundancies with all processes.
• Oversee production and maintenance of student transcripts and student academic records.
• Maintain the electronic filing functions of the Office of the University Registrar.
• Manage the University Registrar operational email accounts.
• Ensure data integrity in systems and scrutinizes business practices for academic records.
• Provide total support for adherence to policies and procedures laid forth by FERPA.
• Provide backup for Assistant Registrar for Academic Records and collaborate with the Sr. Associate Registrar and Associate Registrars.
• Work closely with Drexel Central to answer questions related to grading, transcripts, and academic records.
• Assist with training in all areas of academic records.
• Provide customer service to all administrative areas related to academic records.
• Follow the operations calendar for the Office of the University Registrar.
• Performs other duties as assigned.

Skills

Organizational skills

Planning skills

Customer service

Analytical skills

Teamwork

Education

HS Diploma or GED

Associate's degree preferred

Tools

Office 365

Banner system

Job description

Job Summary

Reporting to the Associate Registrar for Academic Records, the Program Manager for Academic Records is the designated point of contact for questions and processing of all academic records for the Office of the University Registrar including but not limited to transcripts, enrollment/degree verification, licensure forms, and student record updates.

This is a Hybrid position working in-person several times a week.

Essential Functions

• Coordinates and processes all student record updates (e.g., change of curriculum and status, withdrawal, leave of absence and all other updates to the academic record).
• Helps develop business processes and solutions with respect to academic records to eliminate error and redundancies with all processes.
• Oversees production and maintenance of student transcripts and student academic records.
• Maintains the electronic filing functions of the Office of the University Registrar.
• Manages the University Registrar operational email accounts.
• Ensures data integrity in systems and scrutinizes business practices for academic records.
• Provides total support for adherence to policies and procedures laid forth by FERPA.
• Provides backup for Assistant Registrar for Academic Records and collaborates with the Sr. Associate Registrar and Associate Registrars.
• Works closely with Drexel Central to answer questions related to grading, transcripts, and academic records.
• Assists with training in all areas of academic records.
• Provides customer service to all administrative areas related to academic records.
• Follows the operations calendar for the Office of the University Registrar.
• Performs other duties as assigned.

Required Qualifications

• Minimum of HS Diploma or GED.
• Minimum of 1 year of experience working in a Registrar's Office or Student Services Office.
• Excellent organizational and planning skills.
• Experience using report-generation tools, such as Office 365.
• Ability to work independently and collaboratively under minimal supervision.
• Strong customer service skills.
• Strong analytical and problem-solving skills.

Preferred Qualifications

• Associate's Degree.
• Experience using Banner student system, operating in an academic role.
• Strong interpersonal skills.
• Experience writing operational and process documentation.
• Familiarity with FERPA guidelines.

Location

• Hybrid/Flexible Work Arrangement

Additional Information

This position is classified as Exempt, grade J. Compensation for this grade ranges from $52,360 - $78,530 per year. Please note that the offered rate for this position will vary based on the successful candidate's qualifications and experience, department budget, and an internal equity review.

Applicants are encouraged to explore the Professional Staff salary structure and Compensation Guidelines & Policies for more details on Drexel's compensation framework. For information about benefits, please review Drexel's Benefits Brochure.