Program Administrator-Educational Benefits

International Scholarship and Tuition Services, Inc. (ISTS); Nashville (TN); Remote; USD 60,000 - 90,000; Full time

Job summary

International Scholarship and Tuition Services, Inc. (ISTS) is seeking a Program Administrator to own the day-to-day oversight of education benefit programs and partner with clients to turn goals into practical solutions.

You’ll leverage technology and a service-driven mindset to streamline processes, deliver excellent client experiences, and support working adults pursuing education benefits in a fully remote setting.

Qualifications

• Bachelor's degree or equivalent experience.
• Three or more years of experience working with education benefit programs.
• Three or more years of experience in relationship management.
• Five or more years of experience working in a service-driven environment.

Responsibilities

• Own the day-to-day success of education benefit programs.
• Collaborate with clients to turn goals into effective solutions.
• Leverage technology and AI to improve efficiency and service delivery.
• Solve problems, streamline processes, and drive continuous improvement.
• Work across teams to create exceptional experiences for clients and participants.

Skills

Excellent written and verbal

Process & Workflow Management

Office 365 & SharePoint

Technical aptitude with development平台

Education

Bachelor's degree or equivalent experience

Tools

SharePoint

Office 365

Job description

Program Administrator (Education Benefits) — Make school possible for working adults

At International Scholarship and Tuition Services, Inc. (ISTS), we help organizations turn education benefits into opportunities for people to build skills, advance their careers, and grow within their organizations. The Program Administrator brings that purpose to life by supporting education benefit programs and helping ensure each program is easy to understand, access, and navigate.

Why you’ll like this role

• Work that matters: Your work helps people access educational benefits and reach their education goals.
• A role with variety: If you enjoy solving problems, working with people, and making systems work better, this role offers a little bit of everything.
• Remote-friendly: Fully remote, computer-based work using email, messaging, phone, chat, and video tools.
• Flexible PTO: Take time off to recharge when you need it.

What You’ll Do

• Own the day-to-day success of education benefit programs.
• Collaborate with clients to turn goals into effective solutions.
• Leverage technology and AI to improve efficiency and service delivery.
• Solve problems, streamline processes, and drive continuous improvement.
• Work across teams to create exceptional experiences for clients and participants.

You’ll be a great fit if you…

• Thrive in a role where no two days look exactly the same.
• Love improving processes and making things work better.
• Enjoy partnering with people and building trust.
• Are comfortable learning and leveraging new technology.
• Take initiative and are motivated to deliver great results.

Education And Experience

• Bachelor's degree or equivalent experience
• Three (3) or more years of experience working with education benefit programs
Three (3) or more years of experience in relationship management
• Five (5) or more years of experience working in a service-driven environment

Knowledge, Skills, And Abilities

• Excellent written and verbal communication skills
• Process & Workflow Management
• Strong technical aptitude utilizing the company’s standard development platforms
• Attention to detail across all aspects of the role
• Fluency with Office 365 products (Teams, Outlook, Word, Excel, PowerPoint) and SharePoint

Position Type/Expected Hours of Work

This is a full-time, exempt salaried position, and the expected regular business hours are Monday through Friday, 8:00 am to 5:00 pm CT. Hours may be flexible and vary as needed.