Program Manager

Learning Resource Ctr of Polk Co; Lakeland (FL); On-site; USD 30,000 - 54,000; Full time

Benefits offered by this job

Employee discounts

Home office stipend

Paid time off

Job summary

Learning Resource Ctr of Polk Co in Lakeland, FL is seeking a Program Manager to lead tutoring services, small-group classes, and educational programs, coordinating with the Executive Director and Director of Education to ensure high-quality experiences for students, families, tutors, instructors, and partners.

The ideal candidate is organized, relationship-driven, passionate about education, and committed to student success through effective program management and community engagement.

Qualifications

• Associate's Degree required; Bachelor's Degree in Education or related field preferred.
• Experience in education, tutoring, or program coordination required.
• Excellent organizational, communication, and relationship-building abilities.

Responsibilities

• Lead day-to-day administration and coordination of tutoring services, small-group classes, and programs.
• Recruit, onboard, train, support, and retain qualified tutors and instructors.
• Match students with appropriate tutors based on needs and goals.
• Maintain accurate program records, student files, assessments, and reporting documentation.
• Oversee curriculum and assessment resources for quality and effectiveness.
• Serve as primary contact for families, tutors, educators, and school personnel.
• Monitor program performance and recommend improvements.

Skills

Organizational skills

Communication

Relationship-building

Time-management

Team player

Education

Associate's Degree

Bachelor's Degree in Education or related field

Tools

Microsoft Word

Microsoft Excel

Access

Learning Management Systems

Job description

Benefits:

• Employee discounts
• Home office stipend
• Paid time off

Position Summary

The Program Manager plays a vital leadership role in the planning, coordination, and delivery of educational services and programs. Working closely with the Executive Director and Director of Education, this position oversees tutoring services, small-group instruction, and specialized educational programs while ensuring a high-quality experience for students, families, tutors, instructors, and community partners.

The ideal candidate is organized, relationship-driven, passionate about education, and committed to supporting student success through effective program management and community engagement.

Key Responsibilities

Program Management & Coordination

• Lead the day-to-day administration and coordination of one-to-one tutoring services, small-group classes, and specialized educational programs.
• Recruit, onboard, train, support, and retain qualified tutors and instructors.
• Match students with appropriate tutors and educational services based on individual needs and goals.
• Maintain accurate program records, student files, assessments, and reporting documentation.
• Oversee curriculum and assessment resources to ensure program quality and effectiveness.
• Serve as the primary point of contact for families, tutors, educators, school district personnel, and other stakeholders.
• Monitor program performance and recommend improvements to enhance student outcomes and service delivery.

Community Engagement

• Develop and maintain strong professional relationships with schools, community organizations, colleges, universities, and other educational partners.
• Represent the organization at community events, meetings, and outreach activities.
• Promote awareness of programs and services within the community.

Instructional Support

• Teach classes, workshops, or educational programs as needed.
• Provide guidance and support to tutors and instructors regarding instructional practices and student needs.

Resource & Advocacy Support

• Serve as a trusted resource for students, families, tutors, and community members seeking educational support.
• Respond to inquiries and provide information regarding available programs, services, and educational resources.

Qualifications

Education

• Associate's Degree (A.A. or A.S.) required.
• Bachelor's Degree in Education or a related field preferred.

Experience

• Experience working in education, tutoring, academic support services, or program coordination required.
• Classroom teaching experience preferred.
• Experience supervising staff, volunteers, or educational professionals is a plus.

Required Skills

• Excellent organizational and time-management skills.
• Strong interpersonal, communication, and relationship-building abilities.
• Ability to manage multiple priorities and maintain attention to detail.
• Collaborative team player with strong problem-solving skills.
• Proficiency with Microsoft Word and general office technology.
• Familiarity with Microsoft Excel, Access, student databases, or learning management systems is beneficial.

Preferred Skills

• Presentation and public speaking experience.
• Experience with educational assessments and curriculum resources.
• Program planning, evaluation, and reporting experience.

Physical Requirements

• Primarily sedentary work with occasional standing, walking, and light lifting of up to 10 pounds.
• Frequent use of computers and standard office equipment.
• Ability to communicate effectively in person, by phone, and electronically.
• Work is performed in a typical office and educational environment with minimal exposure to environmental hazards.

Why Join Us?

This position offers an opportunity to make a meaningful impact on students' academic success while helping shape and grow educational programs that serve the community. The Program Manager will work with dedicated educators, families, and community partners to create positive learning experiences and support lifelong achievement.

Employment Type: Full-Time, Exempt, Permanent

Salary Range: $30,000 - $54,000 annually, based on qualifications and experience.