Professional Services Consultant — Training & Deployments

Fortra, LLC; United States; On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Health, dental, vision coverage

401(k) + matching

Flexible PTO

Job summary

Fortra, LLC is seeking a collaborative Professional Services Consultant to deploy our software solutions in the field and work directly with customers. You will train clients, lead implementations, and contribute to success through strong communication and problem solving.

The role involves travel less than 20% and occasional after-hours work to meet customer requirements, with a focus on delivering high-quality outcomes and customer satisfaction.

Qualifications

• Experience with Managed File Transfer (MFT) products and/or scripting.
• Programming experience in at least one language used for automation or integration.
• CISSP or other cybersecurity certifications.
• Experience with Linux and Windows environments; IBM platform experience is a plus.
• Cloud platform experience (AWS, Azure, or GCP).
• Containerization experience with Docker.
• Strong SQL skills across MS SQL Server, MySQL, PostgreSQL, and DB2.

Responsibilities

• Deliver customer training to ensure clients can leverage product features.
• Provide professional services to support product implementations and customer outcomes.
• Develop quotes and Statements of Work (SOWs) in collaboration with Sales.
• Conduct product demonstrations and POC engagements for prospective customers.
• Assess training and consulting needs and support renewal and lifecycle activities.
• Travel regionally as needed to support deployments and training.
• Create and maintain knowledge base articles and best practices.

Skills

MFT scripting

Programming

Cybersecurity (CISSP)

Linux/Windows

Cloud platforms (AWS/Azure/GCP)

Containerization (Docker)

SQL

Education

Bachelor's degree in CS/IS

Tools

Docker

SQL Server

MySQL

PostgreSQL

Job description

Fortra, LLC is seeking a collaborative Professional Services Consultant to deploy our software solutions in the field and work directly with customers. You will train clients, lead implementations, and contribute to success through strong communication and problem solving.

The role involves travel less than 20% and occasional after-hours work to meet customer requirements, with a focus on delivering high-quality outcomes and customer satisfaction.