Client-Focused Professional Services Consultant

HelpSystems LLC; Eden Prairie (MN); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Health, dental, and vision

401(k), HSA, and FSA

Flexible PTO

Tuition reimbursement

ID Theft Protection

Job summary

Fortra is seeking a collaborative and experienced Professional Services Consultant to join our Services team, deploying our software solutions in the field and delivering customer training. You will work with cross-functional teams and customers to ensure successful implementations and satisfaction.

You will travel regionally up to 20% and may occasionally deliver formal training sessions to customers and partners, while providing knowledge base articles and best practices to support ongoing

Qualifications

• Experience with Managed File Transfer (MFT) products and/or scripting.
• Programming experience.
• CISSP or other cybersecurity certifications.
• Experience with Linux and Windows environments; IBM platform experience is a plus.
• Cloud platform experience, including AWS, Microsoft Azure, and/or Google Cloud Platform (GCP).
• Containerization experience, such as Docker.
• SQL experience, including proficiency with Microsoft SQL Server, MySQL, PostgreSQL, and DB2.
• Strong analytical skills with the ability to interpret data and provide actionable insights and recommendations.
• Excellent organizational, written, and verbal communication skills.
• Experience collaborating with internal stakeholders, including Development, Support, Sales, Pre-Sales, and Project Management teams, as well as external stakeholders such as IT Managers, System Administrators, Project Leaders, and Project Managers.

Responsibilities

• Deliver customer training to ensure clients can take full advantage of product features and functionality.
• Deliver professional services to support successful product implementations and customer outcomes.
• Provide training and enablement for Fortra business partners so they can effectively deliver technical services and support to their customers.
• Conduct product demonstrations and proof-of-concept (POC) engagements for prospective customers, showcasing how our solutions address business challenges and requirements.
• Assess customer training and consulting needs and partner with Sales to develop quotes and Statements of Work (SOWs) for services engagements.
• Support and enhance the Customer Lifecycle process, continuously identifying opportunities to improve the customer experience.
• Provide feedback and enhancement recommendations to the R&D team to help improve products and expand market opportunities.
• Travel regionally as needed (less than 20%) to support customer implementations and software deployments.
• Occasionally work outside normal business hours to support customer requirements when necessary.
• Create and maintain knowledge base articles, technical tips, and best practices as needed.
• Consistently conduct yourself in a professional manner and adhere to all Fortra policies and procedures.
• Demonstrate a high level of integrity, honesty, and customer service in all interactions with employees, prospects, partners, and customers.

Skills

MFT scripting

Programming

CISSP

Linux/Windows

Cloud: AWS/Azure/GCP

Docker

SQL

Analytical thinking

Communication

Stakeholder collaboration

Tools

Docker

Job description

Fortra is seeking a collaborative and experienced Professional Services Consultant to join our Services team, deploying our software solutions in the field and delivering customer training. You will work with cross-functional teams and customers to ensure successful implementations and satisfaction.

You will travel regionally up to 20% and may occasionally deliver formal training sessions to customers and partners, while providing knowledge base articles and best practices to support ongoing