Professional Services Consultant I

HelpSystems LLC; Eden Prairie (MN); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Health, dental, and vision

401(k), HSA, and FSA

Flexible PTO

Tuition reimbursement

ID Theft Protection

Job summary

Fortra is seeking a collaborative and experienced Professional Services Consultant to join our Services team, deploying our software solutions in the field and delivering customer training. You will work with cross-functional teams and customers to ensure successful implementations and satisfaction.

You will travel regionally up to 20% and may occasionally deliver formal training sessions to customers and partners, while providing knowledge base articles and best practices to support ongoing

Qualifications

• Experience with Managed File Transfer (MFT) products and/or scripting.
• Programming experience.
• CISSP or other cybersecurity certifications.
• Experience with Linux and Windows environments; IBM platform experience is a plus.
• Cloud platform experience, including AWS, Microsoft Azure, and/or Google Cloud Platform (GCP).
• Containerization experience, such as Docker.
• SQL experience, including proficiency with Microsoft SQL Server, MySQL, PostgreSQL, and DB2.
• Strong analytical skills with the ability to interpret data and provide actionable insights and recommendations.
• Excellent organizational, written, and verbal communication skills.
• Experience collaborating with internal stakeholders, including Development, Support, Sales, Pre-Sales, and Project Management teams, as well as external stakeholders such as IT Managers, System Administrators, Project Leaders, and Project Managers.

Responsibilities

• Deliver customer training to ensure clients can take full advantage of product features and functionality.
• Deliver professional services to support successful product implementations and customer outcomes.
• Provide training and enablement for Fortra business partners so they can effectively deliver technical services and support to their customers.
• Conduct product demonstrations and proof-of-concept (POC) engagements for prospective customers, showcasing how our solutions address business challenges and requirements.
• Assess customer training and consulting needs and partner with Sales to develop quotes and Statements of Work (SOWs) for services engagements.
• Support and enhance the Customer Lifecycle process, continuously identifying opportunities to improve the customer experience.
• Provide feedback and enhancement recommendations to the R&D team to help improve products and expand market opportunities.
• Travel regionally as needed (less than 20%) to support customer implementations and software deployments.
• Occasionally work outside normal business hours to support customer requirements when necessary.
• Create and maintain knowledge base articles, technical tips, and best practices as needed.
• Consistently conduct yourself in a professional manner and adhere to all Fortra policies and procedures.
• Demonstrate a high level of integrity, honesty, and customer service in all interactions with employees, prospects, partners, and customers.

Skills

MFT scripting

Programming

CISSP

Linux/Windows

Cloud: AWS/Azure/GCP

Docker

SQL

Analytical thinking

Communication

Stakeholder collaboration

Tools

Docker

Job description

Whether you're an experienced professional or just getting started, your contributions matter at Fortra. If you're passionate about tackling meaningful challenges alongside talented team members committed to helping each other succeed, all while having lots of fun, we want to hear from you. We offer competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more! We are seeking a collaborative and experienced Professional Services Consultant to join our Services team. In this role, you will work closely with cross-functional teams and directly with customers to deploy Fortra's software solutions in the field. Your ability to build strong partnerships, drive successful implementations, and adapt to diverse customer environments will be essential. This role requires extensive travel and occasional delivery of formal training sessions to customers and partners, highlighting your excellent communication and consulting skills to ensure customer satisfaction and project success.

WHAT YOU'LL DO

• Deliver customer training to ensure clients can take full advantage of product features and functionality.
• Deliver professional services to support successful product implementations and customer outcomes.
• Provide training and enablement for Fortra business partners so they can effectively deliver technical services and support to their customers.
• Conduct product demonstrations and proof-of-concept (POC) engagements for prospective customers, showcasing how our solutions address business challenges and requirements.
• Assess customer training and consulting needs and partner with Sales to develop quotes and Statements of Work (SOWs) for services engagements.
• Support and enhance the Customer Lifecycle process, continuously identifying opportunities to improve the customer experience.
• Provide feedback and enhancement recommendations to the R&D team to help improve products and expand market opportunities.
• Travel regionally as needed (less than 20%) to support customer implementations and software deployments.
• Occasionally work outside normal business hours to support customer requirements when necessary.
• Create and maintain knowledge base articles, technical tips, and best practices as needed.
• Consistently conduct yourself in a professional manner and adhere to all Fortra policies and procedures.
• Demonstrate a high level of integrity, honesty, and customer service in all interactions with employees, prospects, partners, and customers.

QUALIFICATIONS

• Experience with Managed File Transfer (MFT) products and/or scripting.
• Programming experience.
• CISSP or other cybersecurity certifications.
• Experience with Linux and Windows environments; IBM platform experience is a plus.
• Cloud platform experience, including AWS, Microsoft Azure, and/or Google Cloud Platform (GCP).
• Containerization experience, such as Docker.
• SQL experience, including proficiency with Microsoft SQL Server, MySQL, PostgreSQL, and DB2.
• Strong analytical skills with the ability to interpret data and provide actionable insights and recommendations.
• Excellent organizational, written, and verbal communication skills.
• Experience collaborating with internal stakeholders, including Development, Support, Sales, Pre-Sales, and Project Management teams, as well as external stakeholders such as IT Managers, System Administrators, Project Leaders, and Project Managers.
• Proven ability to work effectively in collaborative team environments and contribute to shared goals and business objectives.

Compensation: 90,000 USD - 100,000 USD

At Fortra, we're breaking the attack chain. Ready to join us?

At Fortra, our compensation philosophy prioritizes fair market value and internal equity, aligning with your experience and specialized skill set.

As a full-time, exempt employee at Fortra, you'll enjoy a comprehensive benefits package that includes:

• Health, dental, and vision coverage as of hire
• Immediate enrollment in 401(k), HSA, and FSA plans
• Flexible PTO policy
• Tuition and personal enrichment reimbursement
• Option to enroll in ID Theft Protection Program

At Fortra, work is only part of the story. Explore what Life at Fortra is all about, from perks that support holistic wellbeing to a culture that keeps you connected and empowered to make an impact beyond the job.

Visit our website to learn more about why employees choose to work for Fortra. Remember to connect with us on LinkedIn.

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.