Professional Services Consultant: Training & Implementations

Fortra; United States; On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

401(k) enrollment

Flexible PTO policy

Tuition reimbursement

ID Theft Protection Program

Job summary

Fortra is seeking a collaborative Professional Services Consultant to deploy our software in the field, working closely with customers to drive successful implementations and outcomes.

You will train customers, deliver professional services, and enable Fortra partners to provide technical services and support. The role requires extensive travel and some training sessions, with a focus on communication and customer satisfaction.

Qualifications

• Experience with Managed File Transfer (MFT) products and scripting.
• Programming experience required.
• CISSP or other cybersecurity certifications preferred.
• Experience with Linux and Windows environments; IBM platform experience is a plus.
• Cloud platforms (AWS, Azure, GCP) experience.
• Docker and containerization knowledge is a plus.
• SQL experience with MS SQL Server, MySQL, PostgreSQL, and DB2.

Responsibilities

• Deliver customer training to ensure clients can use product features and functionality.
• Deliver professional services to support successful product implementations and customer outcomes.
• Provide training and enablement for Fortra partners to deliver technical services and support.
• Conduct product demonstrations and POC engagements for prospective customers.
• Assess training and consulting needs and partner with Sales to develop quotes and SOWs for services.
• Support and enhance the Customer Lifecycle process to improve the customer experience.
• Provide feedback to the R&D team to help improve products and expand market opportunities.
• Travel regionally as needed (less than 20%).
• Occasionally work outside normal business hours when necessary.
• Create and maintain knowledge base articles and best practices.

Skills

MFT scripting

Programming experience

Cybersecurity certifications

Linux

Windows

Cloud platforms

SQL

Data analysis

Stakeholder collaboration

Tools

Docker

Job description

Fortra is seeking a collaborative Professional Services Consultant to deploy our software in the field, working closely with customers to drive successful implementations and outcomes.

You will train customers, deliver professional services, and enable Fortra partners to provide technical services and support. The role requires extensive travel and some training sessions, with a focus on communication and customer satisfaction.