Retail Inventory Leader & Team Coach

Goodwill of Greater Washington; Gaithersburg (MD); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Healthcare

Paid time off

Bonus potential

Same day pay

401(k) with match

Life insurance

Disability insurance

Dental & Vision

Pet insurance

Employee discounts

EAP

Job summary

Goodwill of Greater Washington seeks an organized production supervisor to lead the donation and inventory workflow. You’ll oversee staff, ensure smooth processing, greet donors and verify receipts, while maintaining quality merchandise for the sales floor.

The role requires supervisory experience, strong customer service, and the ability to lift 40–50 pounds. You’ll help enforce safety and contribute to staffing, attendance, and performance processes.

Qualifications

• High school diploma or equivalent and at least 6 months of supervisory experience.
• Excellent customer service skills.
• Basic computer skills.
• Ability to communicate verbally and in writing.
• Ability to perform basic math.
• Ability to read and comprehend internal documents related to store operations.
• Ability to lift up to 40–50 pounds frequently.

Responsibilities

• Monitors and ensures a smooth production process for all donation functions, inventory, control, and adherence to the agency's production procedures and core value pledge for processors and donation.
• Fulfills the duties of all production staff (if needed) to include providing excellent customer service to donors, greeting donors and safely unloading donations from vehicles, completing donor receipts, and sorting and processing donated items into designated categories; maintains production levels and quality of merchandise to the sales floor.
• Assists in and ensures the enforcement of store safety and security procedures.
• Assists in settling complaints
• Provides input for associate interviews and performance evaluations.
• Maintains a professional appearance adhering to Goodwill uniform standards.
• Assists with maintaining proper staffing as it relates to budgets.
• Assists the Assistant Production Manager to accurately record the work of the department.
• Assists with monitoring the time and attendance system.
• Assists during the interviews, trains, and instructs workers in such a manner as to develop full working potential.
• Assists with the development of efficient and effective methods and procedures for work simplification and material processing.
• Performs other duties as directed and required.

Skills

Supervisory experience

Customer service

Communication

Basic computer skills

Math skills

Reading comprehension

Education

High school diploma or equivalent

Job description

Goodwill of Greater Washington seeks an organized production supervisor to lead the donation and inventory workflow. You’ll oversee staff, ensure smooth processing, greet donors and verify receipts, while maintaining quality merchandise for the sales floor.

The role requires supervisory experience, strong customer service, and the ability to lift 40–50 pounds. You’ll help enforce safety and contribute to staffing, attendance, and performance processes.