Production Systems Technician: Field Service & IT Support

Konica Minolta Business Solutions U.S.A., Inc.; Peoria (IL); On-site; USD 60,000 - 75,000; Full time

Job summary

Konica Minolta Business Solutions U.S.A., Inc. seeks a Production Systems Professional to perform on-site maintenance, diagnostics, and repairs for KM Production and related equipment.

You will install, configure networks, load drivers, and support customers at their sites. The role requires local travel within the territory, strong communication skills, and the ability to train customers on printing and scanning tasks.

Qualifications

• High School diploma or GED required; technical training preferred.
• 4+ years of experience in technical repair of business equipment.
• Certified on N+ or equivalent; IT certifications are a plus.

Responsibilities

• Perform full on-site maintenance, diagnostics and repairs on KM Production, color production, MFP equipment and printers (HP, Lexmark, etc.).
• Install/de-install equipment; configure and troubleshoot networking issues on Windows/MAC.
• Travel locally to customer sites; occasionally travel for training.
• Train customers on basic printing, scanning, copying functions.
• Maintain accurate ASL truck inventory for territory; complete weekly timesheets and expense reports.
• Provide remote technical support via remote access software and assist sales with service leads.

Skills

Electrical/Mechanical aptitude

Printing from business apps

Windows/Mac OS network client

Time management

Verbal and written communication

Teamwork

Territory parts budgeting

Word

Excel

Remote access software

Customer training

Education

High School diploma or GED

Technical School training

Tools

N+ certification

Remote access software

Printer drivers & networking

Service manuals/bulletins access

Job description

Konica Minolta Business Solutions U.S.A., Inc. seeks a Production Systems Professional to perform on-site maintenance, diagnostics, and repairs for KM Production and related equipment.

You will install, configure networks, load drivers, and support customers at their sites. The role requires local travel within the territory, strong communication skills, and the ability to train customers on printing and scanning tasks.