Infrastructure Engineer II - Platform & Incident Response

Testing Site - JPMC; Columbus (OH); On-site; USD 80,000 - 120,000; Full time

Job summary

JPMorgan Chase is seeking an Infrastructure Engineer II to advance expertise in software, applications, and technical processes related to infrastructure engineering. You will start by applying your skills to a specific application or methodology within the Infrastructure Platforms group.

Responsibilities include configuring file transfer routes, supporting customers via phone/email/chat, participating in Major Incident responses, and collaborating with clients and partners on RCA discussions

Qualifications

• Formal training or certification on infrastructure engineering concepts and 2+ years applied experience

Responsibilities

• Carries out day to day work assignments with some guidance and within documented parameters
• Provides support in configuring and provisioning new file transfer routes by setting up connection parameters, defining transfer protocols, establishing routing rules within file transfer platforms, and configuring source and destination endpoints, authentication mechanisms, and data transformation requirements
• Directly supports customers and business users with complex questions or escalations through phones, emails, and chats
• Serves as a point of contact during Major Incidents working with the Global Incident Management team and other partners providing information regarding client impacts, and product impacts
• Maintains Senior leadership informed, providing periodic communications during the incident
• Represents the team in meetings with clients and internal partners, including client calls, business reviews, RCA discussions, and project calls
• Analyzes service cases and collaborate with stakeholders to prevent potential escalations or recurrence of past issues
• Contribute expertise to the development of new support documentation, along with updating existing procedures

Skills

Python

Java

Bash

Shell

Linux

Perl scripting

SQL

File transfer protocols

APIs

Incident management

Job description

JPMorgan Chase is seeking an Infrastructure Engineer II to advance expertise in software, applications, and technical processes related to infrastructure engineering. You will start by applying your skills to a specific application or methodology within the Infrastructure Platforms group.

Responsibilities include configuring file transfer routes, supporting customers via phone/email/chat, participating in Major Incident responses, and collaborating with clients and partners on RCA discussions