AI-Driven Technology Support & Infrastructure Engineer

JPMorganChase; Plano (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health care coverage

On-site wellness centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorganChase is seeking a Technology Support III in Plano, TX, to ensure operational stability, availability, and performance of production application flows. You will troubleshoot, maintain, and resolve production service interruptions across internally and externally developed systems, driving a culture of continuous improvement.

The role emphasizes AI-assisted incident triage, secure handling of data, and adherence to resiliency and security standards, with strong collaboration across

Qualifications

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and following operational and security expectations.
• Demonstrated experience leading effective use of approved AI-assisted software development tools with the ability to set team expectations for validating AI outputs for correctness, performance, and security.
• Strong understanding of responsible AI use in engineering workflows, including data sensitivity considerations, secure handling of inputs/outputs, and adherence to resiliency and security expectations.
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud.
• Experience in observability and monitoring tools and techniques.
• Exposure to ITIL processes.
• Experience with Python and Terraform.
• Strong understanding of Kubernetes; microservices architecture.

Responsibilities

• Provides end-to-end application and infrastructure service delivery and supports day-to-day maintenance of the firm's systems to ensure operational stability and availability.
• Uses enterprise-authorized AI capabilities to speed up incident triage and trend analysis from operational signals, validating outputs and handling data per sensitivity and security requirements.
• Assist in monitoring production environments for anomalies, address issues using observability tools, and identify issues for escalation and communication while providing solutions to stakeholders.
• Drives team adoption of enterprise-authorized AI-assisted engineering practices to improve code quality, delivery speed, and operational outcomes with validation standards.
• Applies knowledge of SDLC tools, including AI-assisted development and automation capabilities, to improve automation value.
• Analyze complex situations and trends to anticipate and solve issues while supporting incident, problem, and change management for full stack systems.
• Promote reuse of AI-assisted patterns in incident/problem/change routines to address recurring interruptions.

Skills

Troubleshooting

Incident response

Observability

Python

Tools

Terraform

Kubernetes

AWS

Job description

JPMorganChase is seeking a Technology Support III in Plano, TX, to ensure operational stability, availability, and performance of production application flows. You will troubleshoot, maintain, and resolve production service interruptions across internally and externally developed systems, driving a culture of continuous improvement.

The role emphasizes AI-assisted incident triage, secure handling of data, and adherence to resiliency and security standards, with strong collaboration across