Technology Support II

JP Morgan Chase Bank; Irvine (CA); On-site; USD 75,000 - 110,000; Full time

Job summary

JP Morgan Chase is seeking a Technology Support II to join the Commercial and Invest Banking, Healthcare Payments team. You will help ensure the stability, availability, and performance of production application flows and contribute to continuous improvement.

Responsibilities include analyzing and troubleshooting production systems, leveraging AI-assisted incident guidance, and supporting escalations with stakeholders. ITIL processes familiarity and observability expertise are valued.

Qualifications

• 2+ years of experience troubleshooting and maintaining information technology services.
• Experience using enterprise AI capabilities for incident triage with strong validation.
• Ability to review AI-assisted incident recommendations before action.
• Familiarity with ITIL processes and large-scale tech environments (on-premises or cloud).
• Experience with observability and monitoring tools.

Responsibilities

• Analyze, troubleshoot, and monitor production application flows to ensure end-to-end service delivery.
• Use enterprise AI capabilities to speed up incident triage and root-cause hypothesis generation.
• Improve operational stability and availability through problem management.
• Assist in escalation and communication of issues to stakeholders and identify incident trends.
• Apply reuse-first, AI-assisted practices to identify recurring interruption patterns.

Skills

Troubleshooting IT services

AI-assisted incident support

AI validation

Large-scale tech environments

Observability tools

ITIL processes familiarity

Tools

Observability tools

Job description

As a Technology Support II team member on the Commercial and Invest Banking , Healthcare Payments team, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.

Job responsibilities

• Analyze, troubleshoot, and monitor production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm, addressing anomalies utilizing standard observability tools

• Uses enterprise-authorized AI capabilities within the work environment to speed up incident triage and root-cause hypothesis generation from operational signals, validating outputs and handling operational data according to sensitivity and security requirements.

• Improve operational stability and availability through participation in problem management

• Assist in escalation and communication of issues and solutions to business and technology stakeholders and identify trends to support management of incidents, problems, and changes across full stack technology systems, applications, or infrastructure

• Applies reuse-first, AI-assisted practices within operational stability routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations.

Required qualifications, capabilities, and skills

• A. 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services

• Working knowledge of using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity.

• Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and following operational and security expectations.

• Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud

• Exposure to observability and monitoring tools and techniques

• Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Equal Opportunity Employer

We are committed to creating a diverse and inclusive workplace and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorgan Chase's review of criminal conviction history, including pretrial diversions or program entries.