AI-Driven Tech Support & Infrastructure Engineer

JPMorgan Chase & Co.; Plano (TX); In loco; USD 85.000 - 120.000; Tempo pieno

Descrizione del lavoro

JPMorgan Chase & Co. in Plano, TX seeks a Technology Support III to ensure production stability and performance across internal and external systems. You will troubleshoot, monitor, and resolve interruptions while promoting AI-assisted practices and secure coding standards.

You will lead incident triage, collaborate with stakeholders, and drive improvements using Terraform, Python, and Kubernetes in a large-scale environment across on-prem and cloud services.

Competenze

• Experience with AI-assisted engineering and production support workflows.
• Familiarity with secure handling of data and outputs.
• Ability to validate AI recommendations before actions.

Mansioni

• Provides end-to-end application and infrastructure service delivery and supports day-to-day maintenance of the firm’s systems to ensure operational stability and availability
• Uses enterprise-authorized AI capabilities within the work environment to speed up incident triage and trend analysis from operational signals, validating outputs and handling operational data according to sensitivity and security requirements.
• Assist in the monitoring of production environments for anomalies, address issues utilizing standard observability tools, and identify issues for escalation and communication while providing solutions to business and technology stakeholders
• Drives team adoption of enterprise-authorized AI-assisted engineering practices within the work environment to improve code quality, delivery speed, and operational outcomes (e.g., AI-assisted code review/refactoring, test strategy acceleration, incident/root-cause analysis support), while establishing consistent validation standards (secure coding, peer review, automated testing) and promoting reuse of effective patterns across the team
• Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation
• Analyze complex situations and trends to anticipate and solve issues while supporting incident, problem, and change management of full stack technology systems, applications, or infrastructure
• Applies reuse-first, AI-assisted practices within incident/problem/change routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations.

Conoscenze

AI capabilities

Incident management

Python

Terraform

Kubernetes

Observability

Cloud knowledge

Security awareness

ITIL basics

Strumenti

AWS (EKS/ECS)

Descrizione del lavoro

JPMorgan Chase & Co. in Plano, TX seeks a Technology Support III to ensure production stability and performance across internal and external systems. You will troubleshoot, monitor, and resolve interruptions while promoting AI-assisted practices and secure coding standards.

You will lead incident triage, collaborate with stakeholders, and drive improvements using Terraform, Python, and Kubernetes in a large-scale environment across on-prem and cloud services.