Production Support Engineer

Intepros; Wayne (PA); On-site; USD 65,000 - 90,000; Full time

Job summary

Intepros in Wayne, PA is seeking early‑career Application/Production Support Engineers with strong troubleshooting and development skills. This role focuses on application support with a path toward Full Stack Engineering.

You will investigate failures in Java applications, review code, perform RCA, optimize SQL and databases, and collaborate with developers to improve stability, performance, and automated testing.

Qualifications

• 1–3 years of application support or related experience.
• Proficient in Java; Java 21 exposure is a plus.
• Strong SQL and database troubleshooting skills.
• Experience with troubleshooting and Root Cause Analysis (RCA).
• Ability to analyze code and application behavior; growth into Full Stack Engineering.

Responsibilities

• Investigate application failures and production issues.
• Review code and troubleshoot Java applications.
• Perform application triage and Root Cause Analysis (RCA).
• Identify performance issues and recommend solutions.
• Troubleshoot SQL/database issues.
• Partner with development and technical teams to resolve complex problems.
• Help improve application stability, performance, and automated testing.

Skills

App support

Java

SQL troubleshooting

RCA

Code analysis

Problem-solving

Full Stack path

Java 21

Tools

Java

SQL

Oracle

JSP

Perl

Python

BIRT

ETL

Snowflake

Automated Testing

Agile

Job description

We are seeking early-career Application / Production Support Engineers with strong troubleshooting and development skills. This is an application-focused engineering role—not traditional Tier 1 support—with a clear career path toward Full Stack Engineering.

Responsibilities

• Investigate application failures and production issues
• Review code and troubleshoot Java applications
• Perform application triage and Root Cause Analysis (RCA)
• Identify performance issues and recommend solutions
• Troubleshoot SQL/database issues
• Partner with development and technical teams to resolve complex problems
• Help improve application stability, performance, and automated testing

Required Skills

• 1–3 years of application support, software development, or related experience
• Java development experience; Java 21 exposure is a plus
• Strong SQL and database troubleshooting skills
• Experience with troubleshooting and Root Cause Analysis
• Ability to analyze code and application behavior
• Strong problem-solving and analytical skills
• Interest in growing into a Full Stack Engineering role

Technology Environment

Java 21 | JSP | Oracle | SQL/Stored Procedures | Perl | Python | BIRT | ETL | Snowflake | Automated Testing | Agile