Java Production Support Engineer (L2/L3) - Remote

The Dignify Solutions, LLC; Jersey City (NJ); On-site; USD 90,000 - 130,000; Full time

Job summary

The Dignify Solutions, LLC is seeking an experienced Production Support and Incident Management professional to provide end-to-end support for Java applications built with Spring Boot. You will lead P1/P2 incident resolutions, coordinate with stakeholders, and ensure high availability across AWS infrastructure.

Responsibilities include database tuning for Oracle and MS SQL Server, RESTful API troubleshooting, and leveraging tools like Jira and ServiceNow to manage incidents and changes in a

Qualifications

• Strong command of Core Java and Spring Boot (Collections, Multithreading, Exception Handling, and OOPS concepts).
• Hands-on experience in debugging Java code and analyzing thread/heap dumps.
• Understanding of Microservices architecture and RESTful APIs.
• Proficiency in Oracle and MS SQL Server. Ability to write stored procedures, triggers, and perform complex joins for data analysis.
• Practical knowledge of AWS services (EC2, S3, CloudWatch, IAM, or Lambda).
• Expertise in using Ticketing Tools such as Jira, ServiceNow
• Familiarity with monitoring tools (e.g., Splunk, New Relic).
• Prior experience handling L2/L3 support in a high-pressure environment.
• Knowledge of ITIL frameworks (Incident, Problem, and Change Management).

Responsibilities

• Production Support & Troubleshooting: Provide end-to-end support for Java applications Spring boot, identifying root causes of technical glitches and implementing permanent fixes.
• Incident Management: Lead the resolution of P1 (Critical) and P2 (High) incidents within defined SLAs. Coordinate with stakeholders and provide regular status updates during outages.
• Database Management: Write and optimize complex SQL queries, perform data fixes, and troubleshoot performance issues in Oracle and MSSQL u environments.
• Cloud & Infrastructure: Monitor and manage application health on AWS, utilizing cloud-native monitoring tools to ensure high availability.
• API & Microservices Support: Troubleshoot RESTful APIs and Microservices architectures, analyzing logs and traces to identify connectivity or logic failures.

Skills

Core Java

Spring Boot

Debugging

RESTful APIs

Microservices

Oracle

MS SQL Server

AWS

Splunk

New Relic

Jira

ServiceNow

ITIL

Tools

Jira

ServiceNow

Splunk

New Relic

Oracle

MS SQL Server

AWS

Job description

• Production Support & Troubleshooting: Provide end-to-end support for Java applications Spring boot, identifying root causes of technical glitches and implementing permanent fixes.
• Incident Management: Lead the resolution of P1 (Critical) and P2 (High) incidents within defined SLAs. Coordinate with stakeholders and provide regular status updates during outages.
• Database Management: Write and optimize complex SQL queries, perform data fixes, and troubleshoot performance issues in Oracle and MSSQL u environments.
• Cloud & Infrastructure: Monitor and manage application health on AWS, utilizing cloud-native monitoring tools to ensure high availability.
• API & Microservices Support: Troubleshoot RESTful APIs and Microservices architectures, analyzing logs and traces to identify connectivity or logic failures.

Technical Skills & Qualifications

• Strong command of Core Java and Spring Boot (Collections, Multithreading, Exception Handling, and OOPS concepts).
• Hands-on experience in debugging Java code and analyzing thread/heap dumps.
• Understanding of Microservices architecture and RESTful APIs.
• Proficiency in Oracle and MS SQL Server. Ability to write stored procedures, triggers, and perform complex joins for data analysis.
• Practical knowledge of AWS services (EC2, S3, CloudWatch, IAM, or Lambda).
• Expertise in using Ticketing Tools such as Jira, ServiceNow)
• Familiarity with monitoring tools (e.g., Splunk, NewRelic).
• Prior experience handling L2/L3 support in a high-pressure environment.
• Knowledge of ITIL frameworks (Incident, Problem, and Change Management).