Senior Specialist, Production Services Application Support Engineer

SmartRecruiters, Inc.; Berwyn (PA); On-site; USD 85,000 - 110,000; Full time

Job summary

SmartRecruiters, Inc. is seeking a seasoned application support professional to maintain and troubleshoot Java-based applications in a production setting. You will analyze incidents, implement fixes, and collaborate with engineering to ensure system reliability.

The role requires strong Oracle SQL skills, hands-on experience with monitoring and incident processes, and excellent communication to manage stakeholders across teams.

Qualifications

• Bachelor's degree or equivalent experience in CS/IS.
• 4-8 years of application support, production services, or software support experience.
• Strong troubleshooting and root cause analysis skills.
• Experience supporting Java applications in a production environment.
• Strong Oracle database and SQL skills.
• Ability to review application code and implement small to medium-sized fixes.
• Experience working with incident management, monitoring, and operational support processes.
• Excellent communication and stakeholder management skills.

Responsibilities

• Provide production application support and incident response.
• Collaborate with engineering to implement fixes and improvements.
• Review and optimize SQL queries and data processes.
• Participate in monitoring, alerting, and escalation workflows.

Education

Bachelor's degree in Computer Science/Information Systems or related discipline

Troubleshooting

Root Cause Analysis

Java

Oracle SQL

Incident management

Stakeholder management

Communication

Tools

Oracle RAC

HashiCorp Vault

BIRT Reporting

SQL Development/PLSQL

Monitoring platforms

Job description

• Contract

Company Description

We provide Recruitment and Staffing services to many industries and domain through our innovative and customized solutions and passionate commitment to research. Ability to understand the hiring strategies, availability of talent and compensation benchmarking makes us proud hiring partner for various industries. We work as trusted business partners and always strive to deliver the most value and highest return on investment for our clients. We are highly trained business professionals with strong understanding of clients need. We work closely with the leading staffing trade associations, training, and research organizations to ensure we are knowledgeable of the latest industry trends and technologies.

Job Description

Technical Environment

Application Technologies

• JSP
• Angular
• React
• Oracle Database
• PL/SQL

Data & Integration

• ETL Processes
• Perl Scripting
• Python
• SQL Development
• Data Analysis and Troubleshooting

Reporting Platforms

• BIRT Reporting

Tools & Infrastructure

• Oracle RAC
• HashiCorp Vault
• Monitoring and Alerting Platforms

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, or related discipline, or equivalent experience.
• 4-8 years of application support, production services, or software support experience.
• Strong troubleshooting and root cause analysis skills.
• Experience supporting Java applications in a production environment.
• Strong Oracle database and SQL skills.
• Ability to review application code and implement small to medium-sized fixes.
• Experience working with incident management, monitoring, and operational support processes.
• Excellent communication and stakeholder management skills.

Preferred Qualifications

• Financial services, asset management, investment accounting, or securities industry experience.
• Experience with Eagle investment accounting platform.
• Knowledge of equities, fixed income, holdings, tax lots, custody data, and investment reporting.
• Experience with Perl, Python, and ETL technologies.
• Experience supporting reporting applications and client-facing reporting platforms.
• Exposure to Agile or Scaled Agile environments.
• Experience supporting modernization, cloud migration, or AI-enabled operational initiatives.

Additional Information

All your information will be kept confidential according to EEO guidelines.