Application Support Analyst

JustinBradley; United States; On-site; USD 100,000 - 140,000; Full time

Job summary

JustinBradley seeks an experienced Application Support Analyst to join the Technology Operations team in the United States. You will provide production support for critical business applications, troubleshoot complex issues, and partner with business users and technical teams to ensure stability, performance, and availability.

The ideal candidate has strong application support experience, deep SQL knowledge, and a passion for exceptional customer service in a fast-paced environment.

Qualifications

• 8+ years in Application/Production Support for complex applications.
• Advanced SQL skills for queries, data extraction, and reports.
• Experience with UNIX/Linux, Java-based applications, and ITSM tools.

Responsibilities

• Provide Tier II application support for production applications and business-critical systems.
• Investigate, troubleshoot, and resolve incidents, interruptions, defects, and application issues.
• Perform root cause analysis and implement corrective actions or workarounds to minimize business impact.
• Monitor application health, system performance, and operational metrics to proactively identify and resolve issues.
• Develop and execute SQL queries, data extractions, and reports to support business and client requirements.
• Support application maintenance activities, upgrades, deployments, and production releases.
• Track, document, and communicate production issues to stakeholders and support teams.
• Participate in Incident, Change, and Problem Management processes following ITIL best practices.
• Collaborate with development, infrastructure, database, and business teams to ensure timely resolution of issues.
• Maintain production support documentation, knowledge articles, and operational procedures.
• Participate in major incident management activities and support command center events as needed.
• Participate in a rotating 24x7 on-call support schedule, including off-hours and weekend support when required.

Skills

SQL queries

Troubleshooting

Root cause analysis

Incident management

Education

Bachelor's degree in IT/CS/BIS

Tools

ServiceNow

Remedy

Ticketing systems

Job description

JustinBradley's client, a leader in Fintech, is seeking a highly motivated and experienced Application Support Analyst to join their Technology Operations team. In this role, you will provide production support for critical business applications, troubleshoot complex technical issues, and partner with business users and technical teams to ensure application stability, performance, and availability.

The ideal candidate will have strong application support experience, excellent troubleshooting skills, deep SQL knowledge, and a passion for delivering exceptional customer service in a fast-paced production environment.

Key Responsibilities

• Provide Tier II application support for production applications and business-critical systems.
• Investigate, troubleshoot, and resolve incidents, interruptions, defects, and application issues.
• Perform root cause analysis and implement corrective actions or workarounds to minimize business impact.
• Monitor application health, system performance, and operational metrics to proactively identify and resolve issues.
• Develop and execute SQL queries, data extractions, and reports to support business and client requirements.
• Support application maintenance activities, upgrades, deployments, and production releases.
• Track, document, and communicate production issues to stakeholders and support teams.
• Participate in Incident, Change, and Problem Management processes following ITIL best practices.
• Collaborate with development, infrastructure, database, and business teams to ensure timely resolution of issues.
• Maintain production support documentation, knowledge articles, and operational procedures.
• Participate in major incident management activities and support command center events as needed.
• Participate in a rotating 24x7 on-call support schedule, including off-hours and weekend support when required.

Required Qualifications

• Bachelor's Degree in Information Technology, Computer Science, Business Information Systems, or a related field.
• 8+ years of experience in Application Support, Production Support, or a related technical support role.
• Experience supporting complex, custom-built, multi-module business applications.
• Strong experience troubleshooting and performing root cause analysis in production environments.
• Advanced SQL skills with experience writing queries, extracting data, and generating reports.
• Experience working with databases, reporting tools, and data marts.
• Working knowledge of UNIX/Linux environments and networking concepts.
• Experience supporting Java-based applications.
• Knowledge of operating systems, middleware, databases, and web servers.
• Experience with Incident, Change, and Problem Management processes.
• Experience using ITSM platforms such as ServiceNow, Remedy, or similar ticket management tools.

Preferred Qualifications

• ITIL Foundation Certification.
• Experience managing or supporting major incident and command center activities.
• Experience in enterprise production support environments with strict service-level objectives.
• Familiarity with monitoring and alerting tools.

JustinBradley is an EO employer - Veterans/Disabled and other protected categories