Production Print Field Technician

Konica Minolta Business Solutions Canada; Davenport (IA); On-site; USD 40,000 - 60,000; Full time

Job summary

Konica Minolta Business Solutions Canada is seeking a Production Systems Technician to perform on-site maintenance, diagnostics, and repairs on KM Production, Color production, and MFP equipment, plus printers from HP and Lexmark. You will install and de-install equipment, troubleshoot networking issues on Windows and Mac, and load drivers.

You will travel daily within the territory and occasionally travel for training, while keeping customers informed and ensuring high satisfaction.

Qualifications

• Must have electrical/mechanical aptitude.
• Familiar with printing from common business apps and graphics programs.
• Windows and Mac OS client/server environments.
• Excellent time management and prioritization skills.
• Professional appearance and demeanor at all times.
• Excellent verbal and written communications.
• Teamwork; able to work with others.
• Understands territory parts budget and inventory control.
• Basic knowledge of Word and Excel.
• High School diploma or GED; Technical School training preferred.
• 1–2 years of experience repairing technical/business equipment.
• N+ certification or equivalent; IT certifications a plus.
• Must have valid driver's license and reliable transportation.
• Ability to lift up to 50 pounds.

Responsibilities

• On-site maintenance, diagnostics, repairs and customer call assistance.
• Install/de-install equipment and configure network printing/scanning issues.
• Travel locally to customer sites daily; manage territory workload.
• Train customers on basic printing, scanning, copying functions.
• Prepare weekly timesheets and expense reports timely.
• Provide sales support on problems accounts and service leads.
• Maintain accurate ASL truck inventory for territory.

Skills

Electrical/Mechanical aptitude

Printing knowledge

Windows & Mac OS client/server

Time management

Professional appearance

Verbal and written communications

Teamwork

Inventory control

Word & Excel basics

Driver's license

Lifting up to 50 pounds

N+ certification

IT certifications

1–2 years field tech repair experience

Education

High School diploma or GED

Technical School training preferred

Job description

Konica Minolta Business Solutions Canada is seeking a Production Systems Technician to perform on-site maintenance, diagnostics, and repairs on KM Production, Color production, and MFP equipment, plus printers from HP and Lexmark. You will install and de-install equipment, troubleshoot networking issues on Windows and Mac, and load drivers.

You will travel daily within the territory and occasionally travel for training, while keeping customers informed and ensuring high satisfaction.