Field Production Systems Specialist

Konica Minolta Business Solutions Canada

Livonia (MI)

On-site

USD 34,000 - 48,000

Full time

2 days ago

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Job summary

Konica Minolta Business Solutions Canada is seeking a Production Systems Specialist to perform on-site maintenance, diagnostics, repairs and customer support on KM Production and Printers, with occasional training travel. You will configure networks, load drivers, and upgrade firmware while maintaining strong customer communication and territory inventory management.

Requirements include electrical/mechanical aptitude, experience with Windows/Mac OS, and 2–3 years in technical repair.

Qualifications

Must possess electrical/mechanical aptitude.
Familiar with printing from common business applications and graphics programs.
Microsoft OS peer to peer and MAC OS client side of server environments.
Must have excellent time management skills and be capable of prioritizing activities and schedule to obtain effective results.
Exhibit professional appearance and demeanor at all times.
Excellent verbal and written communications skills.
Teamwork; must work well with others
Understands territory parts budget and inventory control.
Basic knowledge of Word and Excel.
Assist to create equipment deployments guides.
Minimum of a High School diploma or GED required. Technical School training preferred.
2-3 years of experience related to technical/repair of business equipment.
Certified on N+ or equivalent
Additional IT certifications or training are a plus
Pass background, security and drug test.
Position requires use of personal car which is eligible for vehicle maintenance compensation program.
Must have reliable transportation and a valid driver's license.
Ability to lift up to 50 pounds.

Responsibilities

Self-motivated individual with the ability to work independently.
Performs full range of on-site maintenance, diagnostics, repairs and customer call assistance on assigned products (KM Production, Color production, MFP equipment and printers & Non-KM printers HP, Lexmark, etc.) as well as equipment installation/ de-installations, configure and troubleshoot networking issues (Printing and Scanning) on Windows/MAC OS, load print drivers, clone files, transfer address books, and performed firmware upgrades.
Travel locally on a daily basis to various customer sites while managing territory work volume and maintaining a high level of customer communication and satisfaction.
Occasionally travel outside of the local area for training.
Communicate with management on customer or field issues.
Successful completion of training classes and effective servicing of those products, with the ability to requests assistance when necessary to meet customer demands.
Follows proper call handling procedures while maintaining the minimum required productivity measure by our internal program (core metrics)
Shows measurable progress in technical abilities, troubleshooting techniques and overall productivity. Ability to use current technology and company issued assets (Laptops, Cell phone, etc.) to access websites and links for access to part books, service manuals, bulletins and other service literature and develops familiarity with contents.
Responsible for maintaining accurate ASL truck inventory for designated territory.
Train customers on basic printing, scanning, copying functions.
Require to accurately and timely complete weekly timesheet and expense reports.
Provide sales support as required (i.e. advising sales on problems accounts, service leads).