Production Systems Field Specialist

Konica Minolta Business Solutions Canada; Glen Allen (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

Konica Minolta Business Solutions Canada is seeking an experienced Production Systems Expert to perform on-site maintenance, diagnostics and repairs on KM Production and Color equipment. The role includes installing and de-installing equipment, troubleshooting networking issues, loading drivers, and firmware upgrades.

The position requires daily local travel to customer sites, with occasional training trips. A high level of customer communication and strong problem-solving skills are essential.

Qualifications

• High school diploma or GED required; technical training preferred.
• 6+ years of experience in technical/repair of business equipment.
• Electrical/mechanical aptitude essential.
• Certified on N+ or equivalent; additional IT certifications are a plus.
• Must have a valid driver’s license and reliable transportation.
• Must pass background, security and drug tests.

Responsibilities

• Perform on-site maintenance, diagnostics, repairs and customer call assistance for production and color equipment.
• Install/de-install equipment, configure networking issues, load drivers, and upgrade firmware.
• Travel locally to client sites daily; manage territory workload and maintain customer communication.
• Occasionally travel for training; provide sales support as needed.
• Maintain accurate vehicle/truck inventory and complete weekly timesheets and expense reports.

Skills

Electrical aptitude

Mechanical aptitude

Troubleshooting

Time management

Customer service

Driver's license

Reliable transportation

Windows/macOS basics

Education

High School diploma or GED

Technical School training preferred

N+ certification or equivalent

Job description

Konica Minolta Business Solutions Canada is seeking an experienced Production Systems Expert to perform on-site maintenance, diagnostics and repairs on KM Production and Color equipment. The role includes installing and de-installing equipment, troubleshooting networking issues, loading drivers, and firmware upgrades.

The position requires daily local travel to customer sites, with occasional training trips. A high level of customer communication and strong problem-solving skills are essential.