Production Operations Lead - Drive Efficiency

fis; Georgia; On-site; USD 65,000 - 90,000; Full time

Job summary

FIS is seeking a Production Operations Supervisor to oversee daily production processing functions and drive service levels, quality standards, and business objectives. You will lead a team of operations professionals, providing direction, coaching, and performance management to foster a high-performance culture.

The role emphasizes process improvements, operational excellence, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• 4+ years of relevant operations or production experience.
• Previous leadership, supervisory, or team lead experience preferred.
• Strong problem-solving, communication, and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead daily production operations, ensuring service levels and quality standards.
• Coach, develop, and manage team performance, including scheduling and performance reviews.
• Monitor workflow, resolve operational issues, and support client needs.
• Analyze metrics and implement process improvements to increase efficiency.
• Ensure compliance with company policies, procedures, and regulatory requirements.

Skills

Leadership experience

Team supervision

Operations management

Problem-solving

Communication

Organizational skills

Scheduling

Education

Bachelor's degree preferred

High School Diploma or Equivalent

Job description

FIS is seeking a Production Operations Supervisor to oversee daily production processing functions and drive service levels, quality standards, and business objectives. You will lead a team of operations professionals, providing direction, coaching, and performance management to foster a high-performance culture.

The role emphasizes process improvements, operational excellence, and the ability to manage multiple priorities in a fast-paced environment.