Supervisor, Production Operations

FIS Management Services LLC; Georgia; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible work

Development resources

Career advancement

Volunteer opportunities

Competitive salary

Job summary

FIS is seeking a Production Operations Supervisor to oversee daily production processing, drive service levels, and ensure quality across the team. You will coach staff, manage scheduling, and lead performance reviews while advancing process improvements and operational excellence.

You will monitor workflows, resolve issues, and align with client and business needs in a fast-paced environment. Strong communication and organizational skills are essential.

Qualifications

• High School Diploma or Equivalent; Bachelor’s degree preferred.
• 4+ years in operations, production, or equivalent.
• Proven leadership, supervisory, or team lead experience.

Responsibilities

• Lead daily production operations; ensure service levels and quality.
• Coach and manage team performance; set goals and conduct reviews.
• Monitor workflow; resolve issues and support client needs.
• Analyze metrics; implement improvements to boost efficiency.
• Ensure compliance with policies, procedures and regulatory requirements.

Skills

Leadership

Team coaching

Performance mgmt

Problem solving

Communication

Organizational skills

Scheduling

Process improvement

Operational reporting

Education

High School Diploma or Equivalent

Bachelor’s degree preferred

Job description

About the role:

As a Production Operations Supervisor, you will oversee the day-to-day operations of production processing functions, ensuring service levels, quality standards, and business objectives are achieved. You will lead a team of operations and support professionals, providing direction, coaching, and performance management while driving process improvements, operational excellence, and a high-performance work environment.

Shift: Varies

What you will be doing:

• Lead daily production operations, ensuring service levels, quality standards, and business objectives are met.
• Coach, develop, and manage team performance, including scheduling, goal setting, and performance reviews.
• Monitor workflow, resolve operational issues, and support client and business needs.
• Analyze operational metrics and implement process improvements to increase efficiency and productivity.
• Ensure compliance with company policies, procedures, and regulatory requirements.

What you will need:

• High School Diploma or Equivalent (Bachelor's degree preferred)
• Typically Minimum 4 Years Relevant Operations or Production Experience
• Previous leadership, supervisory, or team lead experience preferred
• Strong problem-solving, communication, and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Strongly preferred if you have: Experience leading teams in a high-volume production, print, manufacturing, or operations environment
• Strongly preferred if you have: Experience with process improvement and performance metrics
• Strongly preferred if you have: Knowledge of workforce planning, scheduling, and operational reporting

What we offer you:

At FIS, you can learn, grow and make an impact in your career. Our benefits include:

• Flexible and creative work environment
• Inclusive and collaborative atmosphere
• Professional and personal development resources
• Opportunities to volunteer and support charities
• Competitive salary and benefits
• Career advancement opportunities within a global fintech leader
• Exposure to innovative technologies and operational excellence initiative

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here.

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test.

Sourcing Model Recruitment

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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