Product Support Specialist: Solutions & Specs Expert

Marvin; Springfield (MO); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

$300 annual wellbeing account to spend

Better Living Day! (paid day off)

Annual profit sharing

Giving at Marvin

Brighter Days Fund

Job summary

Marvin is hiring a Product Support Specialist to join our Technical Product Support Department. In this role, you’ll help customers understand product options, pricing, and specifications.

You’ll provide clear, timely support and help find solutions that meet both customer needs and production requirements. Located in Warroad, MN, you may be eligible for relocation benefits and support as you join a team that collaborates with Manufacturing, Engineering, and R&D to ensure production-feasible

Qualifications

• 1-2 years of experience in estimating, drafting, construction, or a related discipline.
• Comfort using Microsoft Office products.
• Ability to learn AutoCAD through provided training.
• Collaboration skills paired with sound judgment in a business environment.

Responsibilities

• Provide customers with timely, accurate guidance on product capabilities, limitations, and specifications.
• Prepare pricing, estimates, structural analyses, and AutoCAD drawings.
• Solve complex and unique challenges using creative and practical problem-solving.
• Partner cross-functionally with Manufacturing, Engineering, R&D, and other teams to ensure solutions are within production capabilities.
• Support and educate dealers, channel partners, and trade professionals.
• Contribute to departmental accuracy, responsiveness, and service quality goals.

Skills

Estimating

Drafting

Construction

Collaboration

Education

Associate degree in related field

Tools

AutoCAD

Microsoft Office

Job description

Marvin is hiring a Product Support Specialist to join our Technical Product Support Department. In this role, you’ll help customers understand product options, pricing, and specifications.

You’ll provide clear, timely support and help find solutions that meet both customer needs and production requirements. Located in Warroad, MN, you may be eligible for relocation benefits and support as you join a team that collaborates with Manufacturing, Engineering, and R&D to ensure production-feasible