Product Support Specialist: Collaborative Solutions

Marvin; Milwaukee (WI); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Paid parental leave

401(k) retirement savings match

Annual profit sharing

Volunteer opportunities

Brighter Days Fund

Wellbeing account

Job summary

Marvin is hiring a Product Support Specialist to join our Technical Product Support Department. You will help customers understand product options, pricing, and specifications, providing clear, timely support to meet customer and production needs.

Relocation benefits are offered for those considering Warroad, MN relocation. You will collaborate across departments to ensure solutions are within production capabilities and support dealers and partners with expert guidance.

Qualifications

• 1-2 years of experience in estimating, drafting, construction, or a related discipline.
• Comfort using Microsoft Office products
• Ability to learn AutoCAD through provided training
• Collaboration skills paired with sound judgment in a business environment

Responsibilities

• Provide customers with timely, accurate guidance on product capabilities, limitations, and specifications.
• Prepare pricing, estimates, structural analyses, and AutoCAD drawings
• Solve complex and unique challenges using creative and practical problem-solving
• Partner cross-functionally with Manufacturing, Engineering, R&D, and other teams to ensure solutions are within production capabilities
• Support and educate dealers, channel partners, and trade professionals
• Contribute to departmental accuracy, responsiveness, and service quality goals

Skills

Collaboration

Detail-oriented

Problem solving

Customer support

Education

Associate degree in related field

Tools

AutoCAD

Microsoft Office

Job description

Marvin is hiring a Product Support Specialist to join our Technical Product Support Department. You will help customers understand product options, pricing, and specifications, providing clear, timely support to meet customer and production needs.

Relocation benefits are offered for those considering Warroad, MN relocation. You will collaborate across departments to ensure solutions are within production capabilities and support dealers and partners with expert guidance.