Product Support & Solutions Specialist

Marvin; Grand Rapids (MI); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Paid parental leave

401(k) retirement savings match

Annual profit sharing

Volunteer opportunities

Wellbeing account

Better Living Day!

Brighter Days Fund

Job summary

Marvin is seeking a Product Support Specialist to join our Technical Product Support Department in Warroad, MN. You’ll help customers understand product options, pricing, and specifications, providing clear, timely support and collaborating to find solutions that meet customer needs and production requirements.

This role emphasizes detail orientation and the ability to handle complex questions, with relocation benefits available and a generous benefits package. A sign-on bonus is also offered.

Qualifications

• 1-2 years of experience in estimating, drafting, construction, or related discipline.
• Comfort using Microsoft Office products.
• Ability to learn AutoCAD through provided training.
• Collaboration skills paired with sound judgment in a business environment.

Responsibilities

• Provide customers with timely, accurate guidance on product capabilities, limitations, and specifications.
• Prepare pricing, estimates, structural analyses, and AutoCAD drawings.
• Solve complex and unique challenges using creative and practical problem-solving.
• Partner cross-functionally with Manufacturing, Engineering, R&D, and other teams to ensure solutions are within production capabilities.
• Support and educate dealers, channel partners, and trade professionals.
• Contribute to departmental accuracy, responsiveness, and service quality goals.

Skills

Customer support

AutoCAD

Microsoft Office

Collaboration

Education

Associate degree in related field

Tools

AutoCAD

Job description

Marvin is seeking a Product Support Specialist to join our Technical Product Support Department in Warroad, MN. You’ll help customers understand product options, pricing, and specifications, providing clear, timely support and collaborating to find solutions that meet customer needs and production requirements.

This role emphasizes detail orientation and the ability to handle complex questions, with relocation benefits available and a generous benefits package. A sign-on bonus is also offered.