Product Support & Solutions Specialist

Marvin; Detroit (MI); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Sign-on bonus $1,500

Relocation benefits

Health insurance

Paid holidays

401(k) match

Job summary

Marvin is hiring a Product Support Specialist to join our Technical Product Support Department in Warroad, MN. You’ll help customers understand product options, pricing, and specifications, providing clear, timely support and helping find solutions that meet customer needs and production requirements.

The role emphasizes collaboration, problem-solving, and attention to detail, with relocation benefits and a $1,500 sign-on bonus for new hires.

Qualifications

• 1-2 years of experience in estimating, drafting, construction, or a related discipline.
• Comfort using Microsoft Office products
• Ability to learn AutoCAD through provided training
• Collaboration skills paired with sound judgment in a business environment

Responsibilities

• Provide customers with timely, accurate guidance on product capabilities, limitations, and specifications.
• Prepare pricing, estimates, structural analyses, and AutoCAD drawings
• Solve complex and unique challenges using creative and practical problem-solving
• Partner cross-functionally with Manufacturing, Engineering, R&D, and other teams to ensure solutions within production capabilities
• Support and educate dealers, channel partners, and trade professionals
• Contribute to departmental accuracy, responsiveness, and service quality goals

Skills

Estimating

Drafting

MS Office

Collaboration

Education

Associate degree in related field

Tools

AutoCAD

Job description

Marvin is hiring a Product Support Specialist to join our Technical Product Support Department in Warroad, MN. You’ll help customers understand product options, pricing, and specifications, providing clear, timely support and helping find solutions that meet customer needs and production requirements.

The role emphasizes collaboration, problem-solving, and attention to detail, with relocation benefits and a $1,500 sign-on bonus for new hires.