Product Support Specialist — Collaborative Problem Solver

Marvin; Minneapolis (MN); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Sign-on bonus $1,500

Health insurance

Paid holidays

Paid parental leave

401(k) matching

Job summary

Marvin in Warroad, MN is seeking a Product Support Specialist to join our Technical Product Support Department. You’ll help customers understand product options, pricing, and specifications, and provide clear, timely support to meet customer needs and production requirements.

You’ll be a good fit if you’re detail-oriented, enjoy solving unique questions, and like partnering with others to find the best solution. A relocation incentive is available and a sign-on bonus of $1,500 is offered.

Qualifications

• 1-2 years of experience in estimating, drafting, construction, or a related discipline.
• Comfort using Microsoft Office products.
• Ability to learn AutoCAD through provided training.

Responsibilities

• Provide customers with timely, accurate guidance on product capabilities, limitations, and specifications.
• Prepare pricing, estimates, structural analyses, and AutoCAD drawings.
• Solve complex and unique challenges using creative and practical problem-solving.
• Partner cross-functionally with Manufacturing, Engineering, R&D, and other teams to ensure solutions are within production capabilities.
• Support and educate dealers, channel partners, and trade professionals.
• Contribute to departmental accuracy, responsiveness, and service quality goals.

Skills

Estimating

Drafting

Construction

Education

Associate degree in related field

Tools

AutoCAD

Microsoft Office

Job description

Marvin in Warroad, MN is seeking a Product Support Specialist to join our Technical Product Support Department. You’ll help customers understand product options, pricing, and specifications, and provide clear, timely support to meet customer needs and production requirements.

You’ll be a good fit if you’re detail-oriented, enjoy solving unique questions, and like partnering with others to find the best solution. A relocation incentive is available and a sign-on bonus of $1,500 is offered.