Product Support Specialist - Collaborative Problem Solver

Marvin; Des Moines (IA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

401(k) matching

Wellbeing account

Job summary

Marvin is seeking a Product Support Specialist to join the Technical Product Support Department. You will help customers understand product options, pricing, and specifications, providing clear, timely support and finding solutions that meet customer needs and production requirements.

Join Marvin in Warroad, MN, with relocation benefits and a $1,500 sign-on bonus. You will collaborate with Manufacturing, Engineering, R&D, and dealers to ensure feasible, high-quality outcomes.

Qualifications

• 1–2 years of experience in estimating, drafting, construction, or related discipline.
• Comfort using Microsoft Office products.
• Ability to learn AutoCAD through provided training.
• Collaboration skills with sound judgment in a business environment.

Responsibilities

• Provide customers with timely, accurate guidance on product capabilities, limitations, and specifications.
• Prepare pricing, estimates, structural analyses, and AutoCAD drawings.
• Solve complex and unique challenges using creative and practical problem-solving.
• Partner cross-functionally with Manufacturing, Engineering, R&D and other teams to ensure solutions are within production capabilities.
• Support and educate dealers, channel partners, and trade professionals.
• Contribute to departmental accuracy, responsiveness, and service quality goals.

Skills

Estimating

Drafting

Construction

Collaboration

Microsoft Office

Education

Associated degree in related field

Tools

AutoCAD

Microsoft Office

Job description

Marvin is seeking a Product Support Specialist to join the Technical Product Support Department. You will help customers understand product options, pricing, and specifications, providing clear, timely support and finding solutions that meet customer needs and production requirements.

Join Marvin in Warroad, MN, with relocation benefits and a $1,500 sign-on bonus. You will collaborate with Manufacturing, Engineering, R&D, and dealers to ensure feasible, high-quality outcomes.