Product Support Specialist — Collaborative Problem-Solver

Marvin; South Bend (IN); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Paid parental leave

401(k) match

Profit sharing

Job summary

Marvin is seeking a Product Support Specialist to join the Technical Product Support Department. You will help customers understand product options, pricing, and specifications, and provide clear, timely support to find solutions that meet customer needs and production requirements.

Located in Warroad, MN, Marvin offers relocation benefits and a comprehensive relocation package. Benefits include health insurance, paid holidays, parental leave, a 401(k) match, and more.

Qualifications

• 1-2 years of experience in estimating, drafting, construction, or a related discipline.
• Comfort using Microsoft Office products.
• Ability to learn AutoCAD through provided training.
• Collaboration skills paired with sound judgment in a business environment.

Responsibilities

• Provide customers with timely, accurate guidance on product capabilities, limitations, and specifications.
• Prepare pricing, estimates, structural analyses, and AutoCAD drawings.
• Solve complex and unique challenges using creative and practical problem-solving.
• Partner cross-functionally with Manufacturing, Engineering, R&D, and other teams to ensure solutions are within production capabilities.
• Support and educate dealers, channel partners, and trade professionals.
• Contribute to departmental accuracy, responsiveness, and service quality goals.

Skills

Microsoft Office

AutoCAD

Collaboration

Education

Associate degree

Tools

AutoCAD

Job description

Marvin is seeking a Product Support Specialist to join the Technical Product Support Department. You will help customers understand product options, pricing, and specifications, and provide clear, timely support to find solutions that meet customer needs and production requirements.

Located in Warroad, MN, Marvin offers relocation benefits and a comprehensive relocation package. Benefits include health insurance, paid holidays, parental leave, a 401(k) match, and more.