Product Support Specialist — Creative Problem Solver

Marvin; Fargo (ND); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

$300 annual wellbeing account

Better Living Day!

Annual profit sharing

Giving at Marvin

Brighter Days Fund

Job summary

Marvin is hiring a Product Support Specialist to join our Technical Product Support Department in Warroad, MN. You’ll help customers understand product options, pricing, and specifications with clear, timely support to meet both customer needs and production requirements.

We value detail-oriented problem solvers who enjoy unique questions and partnering with others to find the best solutions. A $1,500 sign-on bonus is offered for joining the team.

Qualifications

• 1-2 years of experience in estimating, drafting, construction, or a related discipline.
• Comfort using Microsoft Office products.
• Ability to learn AutoCAD through provided training.
• Collaboration skills paired with sound judgment in a business environment.

Responsibilities

• Provide customers with timely, accurate guidance on product capabilities, limitations, and specifications.
• Prepare pricing, estimates, structural analyses, and AutoCAD drawings.
• Solve complex and unique challenges using creative and practical problem-solving.
• Partner cross-functionally with Manufacturing, Engineering, R&D, and other teams to ensure solutions are within production capabilities.
• Support and educate dealers, channel partners, and trade professionals.
• Contribute to departmental accuracy, responsiveness, and service quality goals.

Skills

Estimating/Drafting/Construction

Microsoft Office

Collaboration

AutoCAD training

Education

Associated degree in a related field

Tools

AutoCAD

Job description

Marvin is hiring a Product Support Specialist to join our Technical Product Support Department in Warroad, MN. You’ll help customers understand product options, pricing, and specifications with clear, timely support to meet both customer needs and production requirements.

We value detail-oriented problem solvers who enjoy unique questions and partnering with others to find the best solutions. A $1,500 sign-on bonus is offered for joining the team.