Product Support Specialist - Marine

Garmin; Salem (OR); Presencial; USD 42.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Garmin Benefits

Descripción de la vacante

Garmin is seeking a full-time Product Support Specialist - Marine at its U.S. location in Salem, OR. You will provide basic technical customer support for Garmin consumer products via phone, email, chat, and web posts, escalating issues when needed and following up to ensure resolution.

Responsibilities include documenting work, maintaining product knowledge, and collaborating with team members to meet goals. A strong service mindset and reliable attendance are essential.

Formación

• Customer service experience required.
• Strong communication skills.
• Technical aptitude and problem solving ability.
• Professional and team-oriented attitude.
• Reliable attendance and time management.

Responsabilidades

• Provide basic technical customer support via phone, email, chat.
• Escalate issues for resolution and follow up.
• Document interactions thoroughly in systems.
• Maintain knowledge of Garmin products and policies.
• Support teammates and contribute to a positive team environment.

Conocimientos

Customer service

Verbal and written comms

Problem solving

Team oriented

Time management

Technical aptitude

Attention to detail

Educación

High School Diploma or GED

Descripción del empleo

Overview

We are seeking a full-time

Overview

We are seeking a full-time Product Support Specialist - Marine at Garmin's U.S. location in Salem, OR. In this role, you will be responsible for getting people back to their passion by providing basic technical customer support for Garmin's consumer products, answering phone calls, emails, chat and web posts in a timely manner. This role also escalates issues for resolution, documentation, and follow-up when necessary.
Mon - Fri 8:00am-5:00pm

Essential Functions

• Resolve basic customer concerns regarding Garmin products and services via phone calls, email inquiries, chats and social media/web formats
• Display strong customer support skills and always maintain professional interactions with Garmin customers and co-workers
• Become knowledgeable in the specifications, capabilities and operation of Garmin products
• Remain current on changes in policies, procedures, and product offerings
• Accurate and timely completion of tasks and/or projects of basic complexity within defined process
• Thoroughly document work in an organized and timely manner
• Work a consistent and reliable schedule as identified by management
• Work collaboratively and professionally in a team environment with other Garmin associates to achieve goals including seeking out opportunities to assist team members, sharing ideas and information freely and positively

Basic Qualifications

• High School Diploma or GED
• Demonstrated interest for the product segment and interest in developing product knowledge
• Demonstrated customer service expertise
• Proficient verbal, written and interpersonal communication skills
• Personal or professional demonstrated technical aptitude, problem solving and troubleshooting ability
• Must exhibit professionalism, be team-oriented, possess a positive attitude and work well with others
• Excellent time management and follow-up skills
• Demonstrated reliable and predictable attendance
• Demonstrated computer skills and ability to navigate multiple screens

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.

This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits