Product Support Specialist

Garmin International, Inc.; Florida; Presencial; USD 42.000 - 62.000; Jornada completa

Descripción de la vacante

Garmin is seeking a full-time Product Support Specialist 1 in Miramar, FL to provide basic technical customer support for Garmin consumer products across phone, email, chat and web channels.

The role includes documentation, timely resolution, and escalation when needed. Bilingual capabilities in French/Portuguese/Spanish are valued to support international customers. A positive, team-oriented approach is essential.

Formación

• High School Diploma or GED is required.
• Demonstrated customer service expertise and professional communication.
• Interest in Garmin products and ability to develop product knowledge.
• Strong problem solving and troubleshooting abilities.

Responsabilidades

• Resolve basic customer concerns for Garmin products via phone, email, chat and web posts.
• Escalate issues for resolution and document follow-up tasks.
• Maintain accurate and timely project/task documentation.
• Work a consistent schedule as identified by management.
• Collaborate with team members to share information and improve service.
• Remain knowledgeable on Garmin product specifications and policies.

Conocimientos

Customer service

Communication

Problem solving

Teamwork

Time management

Attendance

Computer skills

Educación

High School Diploma or GED

Descripción del empleo

Overview

We are seeking a full-time Product Support Specialist 1 at our facilities in Miramar, FL. In this role, you will be responsible for getting people back to their passion by providing basic technical customer support for Garmin's consumer products, answering phone calls, emails, chat and web posts in a timely manner. This role also escalates issues for resolution, documentation, and follow-up when necessary.

Essential Functions

• Resolve basic customer concerns regarding Garmin products and services via phone calls, email inquiries, chats and social media/web formats
• Display strong customer support skills and always maintain professional interactions with Garmin customers and co-workers
• Become knowledgeable in the specifications, capabilities and operation of Garmin products
• Remain current on changes in policies, procedures, and product offerings
• Accurate and timely completion of tasks and/or projects of basic complexity within defined process
• Thoroughly document work in an organized and timely manner
• Work a consistent and reliable schedule as identified by management
• Work collaboratively and professionally in a team environment with other Garmin associates to achieve goals including seeking out opportunities to assist team members, sharing ideas and information freely and positively

ESSENTIAL FUNCTIONS FOR SPECIFIC FOCUS AREAS:

Bilingual Specialist:

• Provide support to Garmin customers in the designated language - French/Portuguese/Spanish
• Demonstrate international cultural awareness
• Transcreate basic knowledge articles and FAQ's

Community Moderator:

• Engage with customer messages across multiple social channels as well as ensure that customers have a positive experience
• Develop product knowledge across multiple segments
• Possess a fundamental understanding of the social media channels

Shared Support Coordinator:

• Consistently communicate with accounting department to resolve issues related to orders
• Demonstrate ability to find creative solutions to order and exchange questionsPerform troubleshooting of tasks on issues reported by various departments such as transportation issues and returns
• Answer mildly complex questions from Product Support on order issues and entry questions
• Review problem orders and notify customers of any issues or delays
• Basic knowledge of key systems

Basic Qualifications

• High School Diploma or GED
• Demonstrated interest for the product segment and interest in developing product knowledge
• Demonstrated customer service expertise
• Proficient verbal, written and interpersonal communication skills
• Personal or professional demonstrated technical aptitude, problem solving and troubleshooting ability
• Must exhibit professionalism, be team-oriented, possess a positive attitude and work well with others
• Excellent time management and follow-up skills
• Demonstrated reliable and predictable attendance
• Demonstrated computer skills and ability to navigate multiple screens

Desired Qualifications

• Fluency in Spanish, Portuguese and/or French languages in addition to English

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.

This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits