Product Support Specialist - Dive

Garmin Ltd.; Salem (OR); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Benefits program

Job summary

Garmin Ltd. is seeking a full-time Product Support Specialist - Dive at its Salem, OR location. This role involves providing technical support for Garmin’s consumer products and assisting customers via phone, email, and chat.

Candidates should possess a High School Diploma or GED, customer service expertise, and strong communication skills. Fluency in additional languages such as Spanish or Portuguese is desirable. The position offers standard business hours from Monday to Friday.

Qualifications

• High School Diploma or GED is required.
• Demonstrated customer service expertise is necessary.
• Must possess strong verbal, written, and interpersonal skills.
• Technical aptitude and troubleshooting ability are needed.
• Must have reliable attendance and strong time management skills.

Responsibilities

• Resolve customer concerns regarding Garmin products via various communication channels.
• Maintain professionalism in interactions with customers.
• Document work thoroughly and in a timely manner.
• Stay updated on Garmin product offerings and policies.

Skills

Customer service expertise

Verbal communication

Written communication

Technical aptitude

Problem solving

Team-oriented

Time management

Education

High School Diploma or GED

Tools

Computers

Job description

Overview

We are seeking a full-time Product Support Specialist - Dive at Garmin's location in Salem, OR. In this role, you will be responsible for getting people back to their passion by providing basic technical customer support for Garmin’s consumer products, answering phone calls, emails, chat and web posts in a timely manner while escalating issues for resolution, documentation, and follow‑up when necessary.

Core Business Hours: Mon‑Fri 8:00am - 5:00pm

Essential Functions

• Resolve basic customer concerns regarding Garmin products and services via phone calls, email inquiries, chats and social media/web formats
• Display strong customer support skills and always maintain professional interactions with Garmin customers and co‑workers
• Become knowledgeable in the specifications, capabilities and operation of Garmin products
• Remain current on changes in policies, procedures, and product offerings
• Complete tasks and/or projects of basic complexity within defined process accurately and timely
• Thoroughly document work in an organized and timely manner
• Work a consistent and reliable schedule as identified by management

Basic Qualifications

• High School Diploma or GED
• Demonstrated interest for the product segment and interest in developing product knowledge
• Demonstrated customer service expertise
• Demonstrated strong and effective verbal, written, and interpersonal communication skills
• Personal or professional demonstrated technical aptitude, problem solving and troubleshooting ability
• Must exhibit professionalism, be team‑oriented, possess a positive attitude, work well with others and have excellent time management and follow‑up skills
• Demonstrated reliable and predictable attendance
• Demonstrated computer skills and ability to navigate multiple screens

Desired Qualifications

• Fluency in Spanish, Portuguese and/or French languages in addition to English
• Diving Experience

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.

This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits.