Product Support Specialist - Home Audio

Garmin International, Inc.; Salem (OR); Presencial; USD 42.000 - 54.000; Jornada completa

Descripción de la vacante

Garmin International is seeking a full-time Home Audio Product Support Specialist for our Salem, OR, Olathe, KS, or Miramar, FL locations. You will handle basic technical customer support across calls, emails, chats, and web posts, escalating issues when needed and ensuring timely follow-up.

Key duties include documenting work accurately, staying current on Garmin products, and providing professional, reliable service with a positive team attitude. Mon-Fri 8:00am-5:00pm.

Formación

• High School Diploma or GED required.
• Interest in Garmin Home Audio products.
• Strong customer service experience.
• Excellent verbal, written, and interpersonal communication.
• Demonstrated technical aptitude and troubleshooting ability.
• Reliable attendance and time management.
• Ability to navigate multiple screens.

Responsabilidades

• Answer phone, email, chat, and web inquiries for Garmin consumer products.
• Escalate issues for resolution and follow up as needed.
• Document work clearly and timely in Garmin systems.
• Provide basic technical customer support and product knowledge.
• Maintain a professional, customer-focused attitude with colleagues.
• Work a consistent Mon-Fri 8:00am-5:00pm schedule.

Conocimientos

Customer service

Verbal communication

Written communication

Troubleshooting

Time management

Team player

Reliability

Multitasking

Educación

High School Diploma or GED

Descripción del empleo

Overview

We are seeking a full-time Home Audio Product Support Specialist in our Salem, OR, Olathe, KS, or Miramar, FL location. In this role, you will be responsible for getting people back to their passion by providing basic technical customer support for Garmin’s consumer products, answering phone calls, emails, chat and web posts in a timely manner while escalating issues for resolution, documentation, and follow-up when necessary.

Mon - Fri 8:00am-5:00pm

Essential Functions

• Resolve basic customer concerns regarding Garmin products and services via phone calls, email inquiries, chats and social media/web formats
• Display strong customer support skills and always maintain professional interactions with Garmin customers and co-workers
• Become knowledgeable in the specifications, capabilities and operation of Garmin products
• Remain current on changes in policies, procedures, and product offerings
• Complete tasks and/or projects of basic complexity within defined process accurately and timely
• Thoroughly document work in an organized and timely manner
• Work a consistent and reliable schedule as identified by management

Basic Qualifications

• High School Diploma or GED
• Demonstrated interest for the product segment and interest in developing product knowledge
• Demonstrated customer service expertise
• Demonstrated strong and effective verbal, written, and interpersonal communication skills
• Personal or professional demonstrated technical aptitude, problem solving and troubleshooting ability
• Must exhibit professionalism, be team-oriented, possess a positive attitude, work well with others and have excellent time management and follow-up skills
• Demonstrated reliable and predictable attendance
• Demonstrated computer skills and ability to navigate multiple screens

Desired Qualifications

• Knowledge and expertise in Home Audio systems

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.

This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits