Product Support Specialist - Handheld/inReach (Second Shift)

Garmin International, Inc.; Olathe (KS); Presencial; USD 42.000 - 56.000; Jornada completa

Descripción de la vacante

Garmin's U.S. headquarters in the Greater Kansas City area is seeking a full-time Product Support Specialist - Handheld/inReach. You will provide basic technical customer support for Garmin consumer products via phone, email, chat and web posts, escalating issues when needed and documenting follow-up actions.

2nd Shift: Mon-Fri 10:00am - 7:00pm. You will resolve customer concerns, maintain professional interactions, learn product specifications, and ensure timely resolution while following

Formación

• High school diploma or GED required.
• Demonstrated customer service experience.
• Strong verbal and written communication skills.
• Technical aptitude and problem solving ability.

Responsabilidades

• Resolve basic customer concerns via phone, email, chats, and social media.
• Demonstrate professional interactions with customers and coworkers.
• Become knowledgeable about Garmin product specifications and operation.
• Stay current on policies, procedures, and product offerings.
• Document work thoroughly and accurately.
• Maintain a consistent and reliable schedule.

Conocimientos

Customer service

Communication skills

Technical aptitude

Time management

Team player

Problem solving

Educación

High School Diploma or GED

Descripción del empleo

We are seeking a full-time Product Support Specialist - Handheld/inReach at Garmin's U.S. headquarters in the Greater Kansas City area. In this role, you will be responsible for getting people back to their passion by providing basic technical customer support for Garmin’s consumer products, answering phone calls, emails, chat and web posts in a timely manner while escalating issues for resolution, documentation, and follow-up when necessary.

2nd Shift: Mon-Fri 10:00am - 7:00pm

Essential Functions

• Resolve basic customer concerns regarding Garmin products and services via phone calls, email inquiries, chats and social media/web formats
• Display strong customer support skills and always maintain professional interactions with Garmin customers and co-workers
• Become knowledgeable in the specifications, capabilities and operation of Garmin products
• Remain current on changes in policies, procedures, and product offerings
• Complete tasks and/or projects of basic complexity within defined process accurately and timely
• Thoroughly document work in an organized and timely manner
• Work a consistent and reliable schedule as identified by management

Basic Qualifications

• High School Diploma or GED
• Demonstrated interest for the product segment and interest in developing product knowledge
• Demonstrated customer service expertise
• Demonstrated strong and effective verbal, written, and interpersonal communication skills
• Personal or professional demonstrated technical aptitude, problem solving and troubleshooting ability
• Must exhibit professionalism, be team-oriented, possess a positive attitude, work well with others and have excellent time management and follow-up skills
• Demonstrated reliable and predictable attendance
• Demonstrated computer skills and ability to navigate multiple screens

Desired Qualifications

• Fluency in Spanish, Portuguese and/or French languages in addition to English

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.

This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits