Product Support Specialist - Automotive

Garmin; Olathe (KS); On-site; USD 40,000 - 55,000; Full time

Job summary

Garmin is seeking a full-time Product Support Specialist - Automotive at our U.S. headquarters in the Greater Kansas City area. You will provide basic technical customer support for Garmin consumer products via phone, email, chat and web posts, escalating issues when needed.

You will document interactions, follow processes, and work a consistent schedule Mon-Fri 8:00am-5:00pm, collaborating with teammates to ensure timely resolutions and customer satisfaction.

Qualifications

• High School Diploma or GED required.
• Strong customer service experience and communication skills.
• Technical aptitude and problem-solving ability.
• Ability to work in a team and manage time effectively.
• Familiarity with Garmin products is a plus.

Responsibilities

• Resolve customer concerns via phone, email, chat and social media/web formats.
• Maintain professional interactions with customers and co-workers.
• Become knowledgeable in Garmin product specifications, capabilities and operation.
• Document work accurately and in a timely manner.
• Support a consistent schedule Mon-Fri 8:00am - 5:00pm.
• Collaborate with Garmin associates to achieve goals.

Skills

Customer service experience

Communication skills

Technical aptitude

Teamwork

Time management

Problem solving

Product knowledge interest

Education

High School Diploma or GED

Job description

Overview

We are seeking a full-time Product Support Specialist - Automotive at Garmin's U.S. headquarters in the Greater Kansas City area. In this role, you will be responsible for getting people back to their passion by providing basic technical customer support for Garmin's consumer products, answering phone calls, emails, chat and web posts in a timely manner. This role also escalates issues for resolution, documentation, and follow-up when necessary.

Mon-Fri 8:00am - 5:00pm

Essential Functions

• Resolve basic customer concerns regarding Garmin products and services via phone calls, email inquiries, chats and social media/web formats
• Display strong customer support skills and always maintain professional interactions with Garmin customers and co-workers
• Become knowledgeable in the specifications, capabilities and operation of Garmin products
• Remain current on changes in policies, procedures, and product offerings
• Accurate and timely completion of tasks and/or projects of basic complexity within defined process
• Thoroughly document work in an organized and timely manner
• Work a consistent and reliable schedule as identified by management
• Work collaboratively and professionally in a team environment with other Garmin associates to achieve goals including seeking out opportunities to assist team members, sharing ideas and information freely and positively

Basic Qualifications

• High School Diploma or GED
• Demonstrated interest for the product segment and interest in developing product knowledge
• Demonstrated customer service expertise
• Proficient verbal, written and interpersonal communication skills
• Personal or professional demonstrated technical aptitude, problem solving and troubleshooting ability
• Must exhibit professionalism, be team-oriented, possess a positive attitude and work well with others
• Excellent time management and follow-up skills
• Demonstrated reliable and predictable attendance
• Demonstrated computer skills and ability to navigate multiple screens

Desired Qualifications

• Previous use of Garmin Automotive and/or Outdoor products.

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.

This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits