Product Support Specialist - Handhelds (Weekend Shift)

Garmin; Olathe (KS); On-site; USD 40,000 - 55,000; Full time

Job summary

Garmin is seeking a full-time Product Support Specialist - Handhelds at its U.S. headquarters in the Greater Kansas City area. The role involves providing technical customer support for Garmin's consumer products, responding to inquiries via phone, email, and chat.

Qualified applicants will possess a high school diploma or GED, exhibit strong customer service skills, and have a demonstrated technical aptitude. The position is a weekend shift role from Saturday to Tuesday, 7:00 am to 6:00 pm.

Qualifications

• Demonstrated customer service expertise.
• Fluency in Spanish, Portuguese and/or French languages is a plus.
• Strong interpersonal skills with a professional attitude.

Responsibilities

• Resolve basic customer concerns regarding Garmin products.
• Maintain professional interactions with customers and coworkers.
• Document work in an organized and timely manner.

Skills

Customer service expertise

Verbal communication skills

Written communication skills

Problem solving

Technical aptitude

Education

High School Diploma or GED

Job description

Overview

We are seeking a full-time Product Support Specialist - Handhelds at Garmin's U.S. headquarters in the Greater Kansas City area. In this role, you will be responsible for getting people back to their passion by providing basic technical customer support for Garmin’s consumer products, answering phone calls, emails, chat and web posts in a timely manner while escalating issues for resolution, documentation, and follow-up when necessary.

Weekend Shift: Sat-Tues 7:00am - 6:00pm

Responsibilities

• Resolve basic customer concerns regarding Garmin products and services via phone calls, email inquiries, chats and social media/web formats
• Display strong customer support skills and always maintain professional interactions with Garmin customers and co-workers
• Become knowledgeable in the specifications, capabilities and operation of Garmin products
• Remain current on changes in policies, procedures, and product offerings
• Complete tasks and/or projects of basic complexity within defined process accurately and timely
• Thoroughly document work in an organized and timely manner
• Work a consistent and reliable schedule as identified by management

Basic Qualifications

• High School Diploma or GED
• Demonstrated interest for the product segment and interest in developing product knowledge
• Demonstrated customer service expertise
• Demonstrated strong and effective verbal, written, and interpersonal communication skills
• Personal or professional demonstrated technical aptitude, problem solving and troubleshooting ability
• Must exhibit professionalism, be team-oriented, possess a positive attitude, work well with others and have excellent time management and follow-up skills
• Demonstrated reliable and predictable attendance
• Demonstrated computer skills and ability to navigate multiple screens

Desired Qualifications

• Fluency in Spanish, Portuguese and/or French languages in addition to English

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.

This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits