Product Support Specialist

Marvin; Green Bay (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. In this role, you'll assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights.

You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions.

Qualifications

• Detail-oriented problem solver who values craftsmanship, safety, and continuous improvement.
• Experience using CRM systems to document cases and track resolutions.

Responsibilities

• Assist customers, dealers, and internal partners with technical questions and issues.
• Troubleshoot product and installation concerns.
• Document cases in the CRM system.
• Collaborate with manufacturing, engineering, and field teams to provide timely resolutions.

Skills

CRM system usage

Detail-oriented

Job description

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. In this role, you'll assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights. You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions. This position fits a detail-oriented problem solver who values craftsmanship, safety, and continuous improvement in a people-first, family-owned environment.