Product Support Specialist

Marvin; Columbus (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Marvin in Columbus, Ohio, is seeking a Product Support Specialist to assist customers, dealers, and internal partners with technical questions about Marvin's premium windows, doors, and skylights. You will troubleshoot product and installation concerns and document cases in the CRM.

You will collaborate with manufacturing, engineering, and field teams to ensure timely, accurate resolutions in a people-first, family-owned environment.

Qualifications

• Experience providing technical product support to customers and dealers.
• Ability to document cases clearly in a CRM system.
• Strong collaboration with manufacturing, engineering and field teams.

Responsibilities

• Assist customers, dealers, and internal partners with product questions.
• Troubleshoot product and installation issues and document cases.
• Collaborate with cross-functional teams to ensure timely resolutions.

Job description

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. In this role, you'll assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights. You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions. This position fits a detail-oriented problem solver who values craftsmanship, safety, and continuous improvement in a people-first, family-owned environment.