Product Support Specialist

Marvin; South Bend (IN); On-site; USD 50,000 - 70,000; Full time

Job summary

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. You will assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights.

You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions.

Qualifications

• Detail-oriented problem solver with focus on craftsmanship, safety and continuous improvement.

Responsibilities

• Assist customers, dealers and internal partners with technical questions and issues related to Marvin products.
• Troubleshoot product and installation concerns.
• Document cases in the CRM system and track resolutions.

Skills

Technical support

CRM documentation

Troubleshooting

Cross-functional collaboration

Job description

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. In this role, you'll assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights. You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions. This position fits a detail-oriented problem solver who values craftsmanship, safety, and continuous improvement in a people-first, family-owned environment.