Product Support Specialist

Marvin; Detroit (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team in Detroit. You will assist customers, dealers, and internal partners with technical questions and issues related to Marvin's premium windows, doors, and skylights, providing clear guidance and empathetic service.

You will troubleshoot product and installation concerns, document cases in our CRM, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate

Qualifications

• Experience handling technical questions related to building products.
• Familiarity with CRM systems for case documentation.
• Strong collaboration with manufacturing, engineering, and field teams.

Responsibilities

• Assist customers, dealers, and internal partners with technical questions and product issues.
• Troubleshoot product and installation concerns and provide timely resolutions.
• Document cases in the CRM system and track progress with cross-functional teams.

Job description

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. In this role, you'll assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights. You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions. This position fits a detail-oriented problem solver who values craftsmanship, safety, and continuous improvement in a people-first, family-owned environment.