Product Support Specialist

Marvin; Warroad (MN); On-site; USD 48,000 - 76,000; Full time

Job summary

Marvin in Minnesota, Warroad, seeks a Product Support Specialist to assist customers, dealers, and internal partners with technical questions and issues related to Marvin premium windows, doors, and skylights. You will troubleshoot product and installation concerns and document cases in our CRM system.

You will collaborate with manufacturing, engineering, and field teams to ensure timely, accurate resolutions in a people-first, family-owned environment that values craftsmanship, safety, and

Responsibilities

• Assist customers, dealers, and internal partners with technical questions and issues related to Marvin premium windows, doors, and skylights.
• Troubleshoot product and installation concerns and document cases in our CRM system.
• Collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions.
• Support continuous improvement initiatives in a people-first, family-owned environment.

Job description

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. In this role, you'll assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights. You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions. This position fits a detail-oriented problem solver who values craftsmanship, safety, and continuous improvement in a people-first, family-owned environment.