Product Support Specialist

Marvin

Davenport (IA)

On-site

USD 50,000 - 70,000

Full time

14 days+

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Job summary

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. You will assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights.

You will troubleshoot product and installation concerns and document cases in our CRM system. You will collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions.

Responsibilities

Assist customers, dealers, and internal partners with technical questions and issues related to Marvin's premium windows, doors, and skylights.
Troubleshoot product and installation concerns, document cases in our CRM system.

Job description

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. In this role, you'll assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights. You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions. This position fits a detail-oriented problem solver who values craftsmanship, safety, and continuous improvement in a people-first, family-owned environment.

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