Product Support Specialist

Marvin; Milwaukee (WI); On-site; USD 48,000 - 64,000; Full time

Job summary

Marvin seeks a Product Support Specialist to join our Customer Service & Support team in Milwaukee. You will assist customers, dealers and internal partners with technical questions about our premium windows, doors and skylights, troubleshoot product and installation concerns, and document cases in our CRM.

You will collaborate with manufacturing, engineering and field teams to resolve issues accurately and promptly.

Responsibilities

• Assist customers, dealers and internal partners with technical questions about premium windows, doors and skylights.
• Troubleshoot product and installation concerns and document cases in CRM.
• Collaborate with manufacturing, engineering and field teams to resolve issues accurately and promptly.

Job description

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. In this role, you'll assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights. You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions. This position fits a detail-oriented problem solver who values craftsmanship, safety, and continuous improvement in a people-first, family-owned environment.