Product Support Specialist

Marvin; Waterloo (IA); On-site; USD 42,000 - 64,000; Full time

Job summary

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. You’ll help customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights.

You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate with manufacturing, engineering, and field teams to ensure timely, accurate resolutions.

Qualifications

• Detail-oriented problem solver with a focus on craftsmanship and safety.

Responsibilities

• Assist customers, dealers, and internal partners with technical questions and issues related to Marvin’s products.
• Troubleshoot product and installation concerns to determine timely resolutions.
• Document cases in the CRM system and collaborate with manufacturing, engineering, and field teams to ensure accurate resolutions.

Job description

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. In this role, you'll assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights. You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions. This position fits a detail-oriented problem solver who values craftsmanship, safety, and continuous improvement in a people-first, family-owned environment.