Product Support Specialist

Marvin; Cleveland (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Marvin is seeking a Product Support Specialist to assist customers, dealers, and internal partners with technical questions about Marvin premium windows, doors, and skylights. You will troubleshoot product and installation concerns and document cases in our CRM system for timely resolutions.

In this role you will collaborate closely with manufacturing, engineering, and field teams, contributing to a culture of craftsmanship, safety, and continuous improvement in a people-first, family-owned

Qualifications

• Assist customers, dealers, and internal partners with technical questions.
• Troubleshoot product and installation concerns.
• Document cases in the CRM system and collaborate with cross-functional teams.
• Value craftsmanship, safety, and continuous improvement.

Responsibilities

• Assist customers, dealers, and internal partners with technical questions and issues related to Marvin premium windows, doors, and skylights.
• Troubleshoot product and installation concerns to ensure timely resolutions.
• Collaborate closely with manufacturing, engineering, and field teams to drive accurate case resolutions.

Job description

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. In this role, you'll assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights. You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions. This position fits a detail-oriented problem solver who values craftsmanship, safety, and continuous improvement in a people-first, family-owned environment.